- A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
- Benefits coverage starts after one full month of employment
- Generous vacation, sick, and holiday benefits
- Generous 401(k) matching contributions and more
- To view our detailed benefits guide, please visit our career site at
- As first point of contact for PPOSBC patients, must be courteous and professional at all times.
- Answer telephone calls efficiently and appropriately.
- Be well versed on PPOSBC health services and answer relevant questions about PPOSBC health centers and health services.
- Schedule patient appointments according to PPOSBC guidelines, using PPOSBC's computer-based appointment schedule.
- Provide callers/patients with appropriate resources as necessary.
- Must be able to understand and communicate information on payment for health services, including self-pay, private insurance and state benefits such as Family PACT and Medi-Cal.
- Responsible for calling insurance companies to verify benefits & eligibility.
- Must adhere to PPOSBC scripts and protocols.
- Must follow laws and PPOSBC guidelines relating to patient confidentiality as well as reproductive health of minors.
- Comply with safety procedures, including emergency procedures.
- Other duties as assigned
- Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
- Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others' voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
- Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
- Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
- Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people's time and commitments.
- Empathetic: Demonstrates interest and understanding in other people's feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.
- High school diploma or equivalent required.
- Online appointment preferred.
- Medical insurance authorization preferred.
- One (1) year proven customer service experience / health care background preferred.
- Bilingual Spanish preferred. Some positions require bilingual skills (reading, writing, and speaking). If required, candidate will be tested for proficiency prior to offer.
- Strong commitment to quality healthcare and excellent customer service is required.
- Must thrive in a fast paced, rigorous environment with changing priorities.
- Ability to meet deadlines and work under pressure.
- Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
-
Call Center Representative
4 weeks ago
Planned Parenthood Orange, United States Full timeOverview: · PPOSBC has a full-time opportunity for a Call Center Representative- Bilingual Spanish in Orange, CA. Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). The purpose of this position is to provide excellent customer service to both external a ...
-
Call Center Representative
3 weeks ago
Planned Parenthood of Orange & San Bernardino Counties Orange, United StatesEncompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists. As first point of contact for PPOSBC patients, must be courteous and professional at all times. Answer telephone calls efficiently a Call Center, Representative, ...
-
Call Center Representative
3 weeks ago
Planned Parenthood of Orange and San Bernardino Counties Orange, United States Part timeAdditional Comp Info: · Salary based on experience. · Overview: · PPOSBC has a full-time opportunity for a Call Center Representative in Orange, CA. · Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). · The purpose of this position is to provide exc ...
-
Call Center Representative
3 weeks ago
Planned Parenthood of Orange and San Bernardino Counties Orange, United StatesJob Description · Job DescriptionOverview · PPOSBC has a full-time opportunity for a Call Center Representative- Bilingual Spanish in Orange, CA. · Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). · The purpose of this position is to provide excellent ...
-
Call Center Representative
3 weeks ago
Planned Parenthood of Orange and San Bernardino Counties Orange, United States Part timeAdditional Comp Info: · Salary based on experience. · Overview: · PPOSBC has a full-time opportunity for a Call Center Representative-Part-Time in Orange, CA. · Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). · The purpose of this position is to p ...
-
Call Center Representative
1 week ago
Sonrava Health Orange, United States PermanentOverview: · The Patient Outreach and Engagement Team is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported. · Team should have or be prepared to learn dent ...
-
Call Center Representative
1 week ago
Insight Global Anaheim, United StatesRequired Skills & Experience · -1-2 years of experience working in customer service/call center · -High School diploma or GED · -Good communication and personality · -Adaptable and eager to learn, willing to work in a fast paced call-center · -Excellent communication and reliable ...
-
Call Center Representative
3 weeks ago
Planned Parenthood of Orange & San Bernardino Counties Orange, United States Part timeEncompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists. As first point of contact for PPOSBC patients, must be courteous and professional at all times. Answer telephone calls efficiently a Call Center, Part Time, Repre ...
-
Call Center Banking Representative
2 weeks ago
Orange County's Credit Union Santa Ana, United States Part timeJob Description · Job DescriptionWorking remotely may be granted after completing training and demonstrating outstanding performance during the first six months. · This opportunity is part-time, averaging 25 hours per week. Requires Mondays (preferably 9:30am - 6:30pm, but negoti ...
-
Healthcare Call Center Representative
2 weeks ago
Families Together of Orange County Tustin, United StatesJob Description · Job DescriptionSalary: $19 - $24 · Job Title: Healthcare Call Center Representative · Salary: $19-24 per hour DOE · Location: Treehaven · Openings: 2) Positions Available · Position Purpose: · The Contact Center Representative at Families Together of Orange Cou ...
-
Healthcare Call Center Representative
1 day ago
Ftoc Tustin, United StatesJob Title: Healthcare Call Center Representative · Salary: $19-24 per hour DOE · Location: Treehaven · Openings: 2) Positions Available · Position Purpose: · The Contact Center Representative at Families Together of Orange County is a pivotal figure dedicated to delivering e ...
-
Call Center Representative,
3 days ago
Credit Union of Southern California Anaheim, United StatesJob Type · Full-time · Description · We are hiring a Member Care Officer I who will provide courteous, confidential, and professional service over the telephone. Acts as a financial advisor who creates an exceptional Member experience by identifying and matching credit union pr ...
-
Call Center Representative
3 weeks ago
Planned Parenthood of Orange and San Bernardino Counties Orange, United States Part timeAdditional Comp Info: Salary based on experience. Overview: · PPOSBC has a full-time opportunity for a **Call Center Representative** in **Orange, CA**. · **Schedule**: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). · The purpose of this position is to provide ...
-
Call Center Representative
2 weeks ago
Mechanics Bank Irvine, United States Full timeMechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Rose ...
-
Sr Contact Center Representative
2 weeks ago
Wescom Credit Union Anaheim, United StatesPlease use Firefox or Chrome internet browser to complete this application · Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. · We value and rely on the unique talents and contributions of our employees to absolut ...
-
Call Center Representative
1 week ago
Malibu Events Promo Santa Ana, United StatesJob Description · Job DescriptionJoin Malibu Events as a Call Center Representative · Location: Santa Ana, CA · Salary: $31,000 - $49,000 · Are you a people person with exceptional communication skills? Do you thrive in a fast-paced environment where every call is an opportunity ...
-
Call Center Customer Service Representative
1 week ago
Insight Global Anaheim, United StatesInsight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enr ...
-
Call Center Customer Service Representative
3 hours ago
UHSM Unite Health Share Ministries Santa Ana, United StatesUnite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill the ...
-
Call Center Customer Service Representative
2 weeks ago
UHSM Unite Health Share Ministries Santa Ana, United StatesJob Description · Job DescriptionUnite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to he ...
-
Call Center Representative
5 days ago
Insight Global Anaheim, United StatesInsight Global is currently seeking Bilingual Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addr ...
Call Center Representative - Orange, United States - Orange Admin
Description
PPOSBC has a full-time opportunity for a Call Center Representative in Orange, CA.
Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm).
The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system.
At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:
Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.
Non-Essential Functions:
CORE COMPETENCIES – WE CARE:
Minimum Education:
Minimum Work Experience:
Language Requirements/Preference:
Agency Standard Requirements:
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.