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    Personal Care Specialist, Cleveland - GreenThumb

    GreenThumb
    GreenThumb Cleveland, United States

    3 weeks ago

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    Description


    RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store.

    Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop.

    Our incredible Personal Care Specialists are Green Thumbs secret to successthey connect each unique patient and/or customer with just the right product and method of consumption for their needs.

    The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensarys doors.

    ResponsibilitiesEngage with and assist patients and/or customers in a customer-facing, intimate retail environmentEnsure local and state cannabis regulations are properly enforced and upheldUtilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patients specific needsEnsure sales floor is properly stocked and presence of the store is well maintainedResponsible for remaining up to date on product knowledgePlay an active part in patient education on products, methods of consumption, and safety as part of patient interactionComplete duties at assigned workstations, as determined by management, during scheduled shifts including:Intake: Ensure accuracy of paperwork, documentation, and patient IDs

    Register:
    Accurately operate the Point of Sale (POS) system, handle cash transactions, verify IDs, apply discounts, manage limits, and solicit reviews

    Kiosk/Floor:
    Be visible on the sales floor, observe customers, guide traffic flow, and offer customer service

    Back of House:
    Manage inventory, verify orders, conduct product counts and audits, and fulfill orders

    Roll Through:

    Accurately operate the Point of Sale (POS) system for drive up purchasesMaintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary.

    Maintenance of hard copy files (when required)


    Assist in verifying order deliveries for accuracySecurity measures and safety complianceProvide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaintsPromote a work environment that is positive, communicative, patient-oriented, and compliantQualificationsAt least one year of customer service experience; preference for candidates with specialty, customer-facing retail experienceMeet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needsMust have reliable, responsible, and dependable attendanceMust be 21 years or olderMust pass all required background checks including state specific cannabis employment requirementsPossess valid drivers license or state IDMust be and remain compliant with all legal or company regulations for working in the cannabis industryAdditional RequirementsMust have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensaryRemain in a stationary position, if required, to meet the needs of the businessConverse and communicate with individuals and groups of people directlyOperate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and emailPrepare patient and/customer orders by moving and placing productsInspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiriesMove inventory and materials weighing up to 30 pounds independentlyPosition self to move inventory and materials in storage areasSkillsConsistent demonstration of excellent customer service skillsDesire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies previous knowledge preferredAbility to establish and maintain effective working relationships with all employeesAbility to listen well and effectively communicate, both verbally and in writing, with various audiencesPrevious experience with POS systemsUnderstanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating proceduresEmployee must be able to follow instructions as directed and incorporate constructive criticism from managersOperate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPPA requirements.

    Working ConditionsPatient and/or customer-facing environmentAbility to work outdoors invarying and sometimes adverse weather conditionsExposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalentWhat is your desired pay range? *$ $17.00 per hour$ $19.00 per hour$ $21.00 per hour$21.

    00+ per hourAre you a former Green Thumb Industries (GTI) or RISE Dispensary employee who has been on the GTI payroll or has been employed by a GTI managed/affiliated business? *Internal candidates:
    please use theinternal career site to submit your application.
    • If you were referred by a current Green Thumb employee, please specify the full name of the person who referred you below.
    Please enter only one name.
    Will you require Visa sponsorship now or in the future?
    • Are you authorized to work in the United States? * Please confirm you are over 21 years of age.
    • We staff our dispensary to best serve our customers and work schedules may vary.
    Our shifts include mornings, evenings, weekends, after-hour inventory, holidays, and extended hours during our peak season.
    Please give us all of your availability based on these options. *Available all shiftsAvailable all shifts Friday/Saturday/SundayMonday
    • OpenMonday
    • MiddayMonday
    • CloseTuesday
    • OpenTuesday
    • MiddayTuesday
    • CloseWednesday
    • OpenWednesday
    • MiddayWednesday
    • CloseThursday
    • OpenThursday
    • MiddayThursday
    • CloseFriday
    • OpenFriday
    • MiddayFriday
    • CloseSaturday
    • OpenSaturday
    • MiddaySaturday
    • CloseSunday
    • OpenSunday
    • MiddaySunday
    • CloseDo you have one year of customer service experience? * Our colleagues are expected to use computer systems, websites, mobile applications, and other technologies to assist our customers.
    What is your experience with these technologies? *Please selectHow would you engage with a customer who walked into the dispensary? *Please selectWhat would you do if you witnessed someone not following policy? *Please selectAre you currently located in the area in which you are applying?
    • Which employment statuses are you open to considering? *Full timePart timeSeasonalWhich RISE location(s) are you interested in? *RISE LorainRISE Lakewood MadisonRISE Lakewood DetroitRISE ClevelandRISE ToledoVoluntary Demographic Questions For government reporting purposes, we ask candidates to respond to the below race and gender self identification survey.
    Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

    As set forth in Green Thumbs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

    Race & Ethnicity DefinitionsAlthough GTI is not a federal contractor and therefore, not under compliance mandates to report on the percentage of its workforce that is comprised of employees with disabilities or Veterans, we provide applicants and employees with a voluntary option to confidentially self-identify as a person with a disability or a Veteran as a part of our commitment to diversity and inclusion.

    Identifying yourself as a Veteran or individual with a disability is voluntary, and we hope that you will choose to do so.

    Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

    Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

    How would you describe your gender identity? (Select one)MaleFemaleNon-Binary/Third GenderI don't wish to answerAre you Hispanic/Latino? (Select one)YesNoHow would you describe your racial/ethnic background? (Select one)American Indian or Alaskan NativeAsianBlack or African AmericanNative Hawaiian or Other Pacific IslanderWhiteTwo or More RacesI don't wish to answerDo you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities including mobility, communication (seeing, hearing, speaking), learning? (Select one)YesNoI don't wish to answerAre you a protected veteran or active member of the United States Armed Forces? (Select one)Yes, I am a protected veteran or active memberNo, I am not a protected veteran or active memberI don't wish to answer#J-18808-Ljbffr
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