Manager, Field Training - Newark, NJ, United States - B. Braun Medical Inc

B. Braun Medical Inc Newark, NJ, United States

3 weeks ago

Full time

Description

Braun Medical, Inc.
Braun Medical, Inc.
Manager, Field Service

Type:
Remote - Full Time
# Field Service

Remote U.Braun company, is part of a 180-year-old global organization focused on meeting the needs of an ever-changing healthcare community.

Aesculap continues a proud heritage of leadership and responsiveness as we strive to deliver products and services that improve the quality of patients' lives.

Manages and ensures training of field based repair personnel for on-site repairs of surgical instruments, containers and related medical devices in a timely manner with an emphasis on consistency in repair quality, maintaining Aesculap's reputation as an ethical supplier of services and increasing repair sales.

Manages and ensures that all Mobile Repair Technicians receive all necessary training, ensuring consistency in service delivery, spending approximately 1 week (or more if necessary) with each technician every 6 months.

Ensures consistent quality repairs on instruments within a specific turn-around time.
Ensures billing practices are consistent with company integrity and ethical practices.
Coordinates with ATS Director to ensure consistency in quality between National Repair Center field based repairs.
Works with the Regional Sales Directors to ensure coordination of efforts between sales and technical staff.

Identify, develop and report monthly KPI's (key performance indicators) related to meeting customer expectations, technician productivity, revenue growth and other identified KPI to support operational execution.

Manages field based repair technicians' budget.
Works with technicians to ensure proper spare part inventory levels.
Ensures proper maintenance, lease agreements and registration of mobile vehicles.
Develops productivity improvements and tracks performance of employees.
Performs quality control process checks to ensure a high standard of quality.
Must comply with applicable ISO and FDA regulations as stated in Quality Manual
Must be willing to travel 60% to 70%.
Ability to work under pressure and effectively interface with subordinates and all levels of management.
Ability to work with computer programs specifically excel spreadsheets.
Determines organizational objectives, interprets company policy, and delegates assignments to appropriate individuals as required.
The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; experience and training; Target Based Range
$Qualifications-Experience/Training/Education/Etc
Requires 4 years experience supervising/managing field based service personnel in the medical device field.
Requires 4 years of prior experience with manufacturing or repairing of surgical instruments, or other medical devices.
Language and mathematical skills;

Language Skills:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Ability to define problems, collect date, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. Equal Opportunity Employer Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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