Customer Service Representative - Shepherdstown, United States - GTSC Talent Solutions

GTSC Talent Solutions Shepherdstown, United States

4 weeks ago

Description

Job Description
USParalog is looking to enhance our Customer Service Team

Interested? Read on...

The Customer Service Representative provides front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans and their family members and/or representatives.

USParalog has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available.

Currently, our Team is teleworking from home; however, you must have the capability to work onsite at our Shepherdstown office.

I am passionate about helping others.
I have empathy.
I excel at communicating.

If this describes you, our Veterans need You

At USParalog, you will get:

$17.20/ hr.
11 Paid Holidays
Medical, Dental, Life Insurance, and more for FREE

CORE FUNCTIONS AND RESPONSIBILITIES:

Understand and explain Department of Veterans Affairs (VA) services or procedures
Ask clarifying questions to identify complex or vague requests for VA services and information
Accurately record details of calls and other service requests in an expected time frame
Select appropriate VA services to meet the specific needs of customers
Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
Maintain confidentiality and privacy of callers
Organize and prioritize multiple tasks

Requirements

QUALIFICATIONS AND REQUIREMENTS:

Six months of work experience in customer service environment
Ability to hardwire to High-Speed Internet (no Wi-Fi) with a minimum 25 Mbps download without delay / Minimum 10 Mbps upload without delay
Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
Ability to work under pressure including calm and effective dealing with escalating or difficult calls
Capability to "think on your feet" to offer additional solutions to problems
Detail-oriented with strong organizational and time-management skills
Excellent verbal, interpersonal and written communication skills
Familiarity with the military and veteran community programs is a plus
U.S. Military Veteran or Veteran family members receive additional consideration
Ability to pass a federal NACI background check- you must be a U.S. Citizen or a Green Card Holder
Proof of eligibility to work in the United States

USParalog gives preferential consideration to U.S. Military Veterans or Veteran family members.

Benefits

Benefits - (full-time employees):

Health, Dental, Vision
Generous vacation and holiday leave
Flexible Spending Account (medical and dependent)
Group Life insurance
Short/Long-term Disability
Tuition assistance and/or professional development training

USParalog jobs are recruited by GTSC-Talent Solutions . Candidates will be contacted by a GTSC recruiter, providing a single point of contact throughout the recruitment process. USParalog Human Resources handles vetting and onboarding.

USParalog is proud to be an equal opportunity employer committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

USParalog is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at

Note: This accessibility is intended for individuals requiring accommodation and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.

USParalog participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program .

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