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    Scheduling & Registration Specialist, Imaging - Memphis, United States - Regional One Health

    Regional One Health
    Regional One Health Memphis, United States

    3 weeks ago

    Default job background
    Description
    A Brief Overview

    This position serves as the primary access point for patients seeking Medical Imaging exams. This position is responsible for collecting, entering, and verification of registration information. In addition, this position is responsible for the effective scheduling of patient appointments in a timely and accurate manner. This position must retain a high level of professionalism at all times

    What You Will Do

    Answers incoming calls to support patients' needs, as well as making calls as necessary.

    Completes and verifies registration information for each patient * Verifies patient identity per protocol * Verifies address utilizing open ended questions * When scheduling new patients, is responsible for obtaining necessary information for insurance verification * Ensures benefit verification process for current service date has been completed.

    Informs patients of expected co-pays as well as any outstanding balances.
    Works assigned work queues on a frequent basis throughout the day. Supports encounter prep, eligibility checks, appointments in queue to schedule, reschedule, or no-show follow-up.
    Backs up referral and prior authorization functions as required
    Transfers calls to appropriate department of Imaging staff as necessary.
    Maintains communication with manager/supervisor on a daily basis.

    Qualifications

    High School Diploma or equivalent with related course work Required and
    Completion of a clerical or general office program Preferred

    Candidates must have at least two years of clerical, customer service, or related experience such as medical office experience, or have received technical school training in practice operations.

    Required

    Physical Demands

    Standing - Occasionally
    Walking - Occasionally
    Sitting - Constantly
    Lifting - Rarely
    Carrying - Rarely
    Pushing - Rarely
    Pulling - Rarely
    Climbing - Rarely
    Balancing - Rarely
    Stooping - Rarely
    Kneeling - Rarely
    Crouching - Rarely
    Crawling - Rarely
    Reaching - Rarely
    Handling - Occasionally
    Grasping - Occasionally
    Feeling - Rarely
    Talking - Constantly
    Hearing - Constantly
    Repetitive Motions - Frequently
    Eye/Hand/Foot Coordination - Frequently

    Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
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