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    Scheduling & Registration Specialist, Imaging - Memphis, United States - Regional Medical Center of Memphis

    Regional Medical Center of Memphis
    Regional Medical Center of Memphis Memphis, United States

    4 weeks ago

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    Description


    Scheduling # Registration Specialist, Imaging A Brief Overview This position serves as the primary access point for patients seeking Medical Imaging exams.

    This position is responsible for collecting, entering, and verification of registration information. In addition, this position is responsible for the effective scheduling of patient appointments in a timely and accurate manner.

    This position must retain a high level of professionalism at all times What you will do Answers incoming calls to support patients# needs, as well as making calls as necessary.

    Completes and verifies registration information for each patient
    • Verifies patient identity per protocol
    • Verifies address utilizing open ended questions
    • When scheduling new patients, is responsible for obtaining necessary information for insurance verification
    • Ensures benefit verification process for current service date has been completed.
    Informs patients of expected co-pays as well as any outstanding balances. Works assigned work queues on a frequent basis throughout the day. Supports encounter prep, eligibility checks, appointments in queue to schedule, reschedule, or no-show follow-up. Backs up referral and prior authorization functions as required Transfers calls to appropriate department of Imaging staff as necessary. Maintains communication with manager/supervisor on a daily basis.

    Qualifications High School Diploma or equivalent with related course work Required and Completion of a clerical or general office program Preferred Candidates must have at least two years of clerical, customer service, or related experience such as medical office experience, or have received technical school training in practice operations.

    Required Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Regional One Health is committed to diversity and inclusion.

    We are an equal opportunity employer including veterans and people with disabilities.
    Scheduling & Registration Specialist, Imaging
    A Brief Overview
    This position serves as the primary access point for patients seeking Medical Imaging exams. This position is responsible for collecting, entering, and verification of registration information. In addition, this position is responsible for the effective scheduling of patient appointments in a timely and accurate manner. This position must retain a high level of professionalism at all times
    What you will do

    • Answers incoming calls to support patients' needs, as well as making calls as necessary.
    • Completes and verifies registration information for each patient
    • Verifies patient identity per protocol
    • Verifies address utilizing open ended questions
    • When scheduling new patients, is responsible for obtaining necessary information for insurance verification
    • Ensures benefit verification process for current service date has been completed.
    • Informs patients of expected co-pays as well as any outstanding balances.
    • Works assigned work queues on a frequent basis throughout the day. Supports encounter prep, eligibility checks, appointments in queue to schedule, reschedule, or no-show follow-up.
    • Backs up referral and prior authorization functions as required
    • Transfers calls to appropriate department of Imaging staff as necessary.
    • Maintains communication with manager/supervisor on a daily basis.
    Qualifications

    • High School Diploma or equivalent with related course work Required and
    • Completion of a clerical or general office program Preferred
    • Candidates must have at least two years of clerical, customer service, or related experience such as medical office experience, or have received technical school training in practice operations. Required
    Physical Demands

    • Standing - Occasionally
    • Walking - Occasionally
    • Sitting - Constantly
    • Lifting - Rarely
    • Carrying - Rarely
    • Pushing - Rarely
    • Pulling - Rarely
    • Climbing - Rarely
    • Balancing - Rarely
    • Stooping - Rarely
    • Kneeling - Rarely
    • Crouching - Rarely
    • Crawling - Rarely
    • Reaching - Rarely
    • Handling - Occasionally
    • Grasping - Occasionally
    • Feeling - Rarely
    • Talking - Constantly
    • Hearing - Constantly
    • Repetitive Motions - Frequently
    • Eye/Hand/Foot Coordination - Frequently
    Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

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