- Interact with customers in a knowledgeable and helpful manner.
- Be the strongest team member of customer communication and be highly visible to customers.
- Require a clean, neat and respectful appearance of all personnel.
- Ensure that all personnel are aware of and fully support all advertising, sales promotions, and public relations programs.
- Promote and maintain a positive spirit and attitude in yourself and all employees, which provides an incentive to build service and control expenses while providing quality service at all times.
- Foster pride and a sense of accomplishment in employees. Motivated employees will adhere to your standards and will control waste and yield a more significant profit in operation.
- Encourage open and candid communication.
- Possess a complete understanding of the franchise system and store procedures.
- Ensure franchise / operational consistency.
- Establish and maintain standards of excellence in food preparation, packaging, and customer service by following Jersey Mike's policies and procedures.
- Ordering & Inventory - MIT's must know the proper ordering procedures for all inventoried items. Orders must be placed on time and ensuring we never run out of products.
- Employee Scheduling – The MIT's must be capable of scheduling staff appropriately to ensure efficiency and quality of service.
- Accounting – MIT's are ultimately responsible for the daily accounting of the store
- Verification of mid-day cash drops, closing deposit & paper work.
- Hiring - The MIT is responsible for employing and training all personnel. The MIT supervises the hiring of all personnel.
- MIT's should have an understanding of staff skill levels and areas of weakness. MIT's must continually strive to upgrade the staff to optimal levels.
- MIT's are ultimately responsible for the staff's training, re-training and development.
- MIT's must be the most critical officer of cleanliness in the operation by providing immediate feedback and review of cleanliness tasks on a daily basis. MIT's must enforce the following programs to ensure store cleanliness:
- Enforce daily, bi-weekly & monthly cleaning and maintenance programs, and initiate immediate corrective action whenever necessary.
- Install the "clean-as-you-go" philosophy into staff members.
- Teach staff to emphasize cleanliness in customer sight areas such as the lobby, front line, front slicer, meat case, sneeze guard, back counter, drink stations, front door glass, restrooms and restaurant exterior.
- Install a second-nature approach to daily checklists and demand consistent completion of checklists.
- Inspects food and food preparation to maintain quality standards and sanitation regulations.
- Investigates and resolves food quality and service complaints.
- Display and adherence of mandatory food safety certifications, and all other required postings.
- Oversees and trains staff on all food safety and sanitation standards in accordance with local area environmental health and safety requirements.
- Oversees and monitors portion control standards of food and beverages for the staff.
- Performs other related duties as assigned.
- Provide quality customer service aiming for 100% customer satisfaction
- Strive to build trust with your employees and create an atmosphere of teamwork
- Complete daily tasks such as scheduling, ordering, and running a clean fun business while meeting store sales goals
- Ability to work a 40 hour week
- At least 18 years of age
- Ability to handle fast-paced and high stress situations in the store
- Organize and establish priorities in the store with minimal supervision
- Willing to offer opinions and recommendations towards the store and employees
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Manager in Training - Katy, United States - Jersey Mike's Subs
Description
The MIT plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. MIT must lead by example and execute systems and procedures with 100% integrity. As an MIT, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the "line employee" description.
Excellence in Customer Relations:
Effective Communication Skills:
Commitment to Quality Control:
Store Administration:
Personnel Administration:
Cleanliness:
Additional duties and responsibilities:
Requirements:
Our authentic taste – served Mike's Way with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike's is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything's created right in front of you. It's what makes Jersey Mike's the most authentic tasting submarine sandwich available, truly a "Sub Above", and it's a tradition of quality we'll never outgrow. Our team is just that as amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.
