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    Full Time Night Auditor - Colorado Springs, Colorado, United States - Colorado Springs Marriott

    Colorado Springs Marriott
    Colorado Springs Marriott Colorado Springs, Colorado, United States

    1 week ago

    Default job background
    Permanent
    Description

    About Us:
    At Pyramid Global Hospitality, people come first.

    As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

    Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

    Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

    In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

    Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

    Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

    Check out this video for more information on our great company


    Location Description:


    Colorado Springs Marriott, nestled in near the Rocky Mountains and the downtown area of the second largest city in the state, is an excellent location to join a world-class team that values development and growth for each member.

    Our hotel makes a perfect home base for outdoor enthusiasts embarking on climbing or hiking excursions at Pikes Peak and Cave of the Winds.

    When it's time to enjoy the great indoors, we offer easy access to all the shops and art galleries in downtown Colorado Springs.

    Our property features renovated, pet-friendly rooms and suites, a full-service restaurant with stylish outdoor patio with fire pits, 15 flexible event spaces, fitness center, and pools.

    Come experience our Culture of Care and find out today what a career at the Colorado Springs Marriott with Pyramid Hotel Group can mean for you


    Overview:
    At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact.

    Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.


    Key Responsibilities:


    As a Front Desk Agent/Night Auditor at our Marriott in Colorado Springs, you will play a crucial role in creating a memorable first impression for our guests.

    Your engaging personality and exceptional customer service skills will contribute to our goal of providing guests with an unforgettable experience.


    Your key responsibilities will include:
    Helping guests discover their "Wanderlust" experience.

    Providing exceptional customer service by engaging with guests and taking sincere interest in their needs.

    Checking guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.

    Resolving problems and "WOW-ing" guests through recovery when issues arise.

    Promoting and selling special hotel programs.

    Interacting with hotel/resort staff in a professional manner, assisting other departments with necessary information.

    Being knowledgeable of all emergency procedures and policies.

    Maintaining house bank.

    Communicating all pertinent information to the manager on duty.

    Following set procedures on posting charges, cashing checks, safe deposits, and refunds.

    Assisting other departments as needed.

    Keeping hotel financial records in order.

    Processing invoices, transactions, room charges, refunds, etc.

    Verifying that all accounts are balanced and supported by documentation.

    Checking guests in and out of the hotel.

    Responding to guests' needs, requests, and complaints.

    Answering the phone and making reservations.

    Summarizing each night's operations and listing any follow-up tasks for management.

    Following End of Day procedures.

    Opportunity for Growth:

    This position offers the potential for career advancement within our organization, aligning with our commitment to employee development and growth.


    Our Culture:

    Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member.

    Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

    Benefits:
    Joining Pyramid Global offers a range of enticing benefits, including but not limited to:

    Exclusive discounts on room rates and experiences at our award-winning hotels

    Mental wellbeing support for you and your loved ones

    Comprehensive finance and retirement solutions

    Performance-based incentives and bonuses

    Generous paid time off

    Exciting perks and discounts

    Professional guidance and support

    Competitive health insurance plans

    Pet insurance for your furry companions

    Skill-enhancing job training

    Educational opportunities for career growth

    Strong emphasis on work-life balance


    Qualifications:
    Qualifications

    To excel in this role, you should have:
    A highly motivated and engaging personality.

    A passion for creating meaningful connections with people from all over the world.

    Excellent customer service skills.

    The ability to resolve problems and provide recovery solutions when things don't go as planned.

    Knowledge of emergency procedures and policies.

    Past experience in customer service or hospitality.

    A commitment to maintaining house bank and following financial procedures.

    Flexibility to work varying shifts, including weekends.

    This shift is overnight (11pm-730am)


    Education/Experience:
    High School diploma /Secondary qualification or equivalent.


    If you are an enthusiastic and highly motivated individual with a passion for delivering exceptional customer service and creating memorable guest experiences, we want you to join our Front Desk team at the Marriott Colorado Springs Hotel.

    Be a part of our world-class property and grow your career in hospitality with Pyramid Global.


    Compensation Range:
    The compensation for this position is $18.00/Yr. - $18.00/Yr. based on qualifications and experience.
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