Park Ranger - Zion, United States - ZION PARK DISTRICT

Description

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Statement of Duties

Under general to little supervision, performs a wide variety of duties involved with the enforcement of Zion Park District administrative rules and ordnances, the prevention of crimes, and provides customer service to the community.

Position Reports to:

Reports to their direct supervisor (Sergeant, Chief of Rangers) as his/her first contact within the Chain of Command.


Position Functions:

The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed.

The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

Supervision Received /Exercised:

• Employee works under the general supervision of the Sergeant and the Chief of Rangers.
• Employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction. The supervisor provides instruction for new or unusual assignments. Unusual situations are referred to the supervisor for advice and further instructions. Supervisor reviews work to remain aware of progress, work methods, and technical accuracy.
• Employee does not exercise any supervisory responsibilities.
• Employee has access to confidential records and investigations containing client and evidence information.

Essential Functions:

• Serves as a "good will ambassador" for the Zion Park District Park Ranger Department, by providing friendly, helpful customer service to the general public.
• Enforce Park District codes/ordinances. Convey information and explain the violation, be understanding and courteous by listening to the other party, and use tact to defuse a situation.
• Conduct special traffic and patrol detail, as requested.
• Respond to and/or provide assistance to law enforcement on calls for service when requested. The park ranger responds to calls for service which include parking enforcement, lockouts, animal complaints, motorist assists, lost persons and article reports, and other noncriminal calls for service and reports.
• Maintain cordial public relations with the residential and business communities, as well as other governmental entities, such as the fire department, township, library and school district in order to share valuable information, better resolve a problem and provide enhanced customer service to the general public.
• Maintain the assigned department vehicle(s) and report any concerns to the immediate supervisor without delay.
• Performs other relevant duties as required by the Zion Park District Ranger Department.

Human Relations:

The Park Ranger is responsible for providing the best possible service to the patrons of the Zion Park District and must possess knowledge of techniques for effectively communicating with and handling a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person, by electronic means, and over the telephone to include the ability to communicate effectively with co-workers and the Chain of Command.

Requirements:


Knowledge, Skills, and Abilities:

• Park District codes and ordinances which require enforcement
• Safe driving skills and general State of Illinois traffic laws
• General public safety related work

Skills in:

• Operating necessary tools for responding to vehicle lockout and other similar calls
• Use of computers and proficient in Microsoft Word and Excel.
• Radio communications

And the ability to:

• Read and understand codes and ordinances related to parking and noncriminal enforcement.
• Retain information such as radio communication codes, park locations and routes.
• Enforce codes firmly and impartially.
• Establish and maintain courteous interpersonal relations with other employees and the general public.
• Work well under pressure and calmly in emergency situations.
• Communicate effectively in person, over the phone and in writing. English and grammar for report writing and departmental correspondence are required. Spanish is beneficial.

Typical Examples of Work:

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Patrol
A. Operate various equipment in accordance with state standards and departmental policy. Operate the department computers being knowledgeable with operating the department's current computer programs and records management system.

B. Patrol assigned area for general purpose of ordinance and property maintenance enforcement.

Patrol includes:

Enforcement of ordinance violations and property maintenance enforcement notices and participate in subsequent court proceedings; locating fires; reporting street hazards and other safety problems; checks of buildings, parks and playgrounds.

Also, be alert for all conditions that might endanger or hinder the safety, health or convenience of the public within his/her patrol area.

C. Assist at traffic accidents within Park District property including administering