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    Service Concierge - Jacksonville, United States - Cool Moose Cafe

    Cool Moose Cafe
    Cool Moose Cafe Jacksonville, United States

    1 week ago

    Default job background
    Full time
    Description
    Concierges cross-train and collaborate with Cooks, Chefs, Restaurant Managers, and other food service staff to provide excellent customer experience, enhance efficiency, and productivity, and maintain a positive reputation for the organization.

    Responsibilities include:
    • Our concierge position must have complete knowledge of the menu, systems, and other first service to guide our guests through QR code menus.
    • Greeting and seating customers.
    • Embrace a collaborative team environment.
    • Making menu item recommendations.
    • Communicating any food allergy or special nutrition needs to kitchen staff.
    • Ensuring all orders are filled quickly and accurately and that food is high quality.
    • Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals.
    • Promptly addressing any customer service issues and referring to management if and when necessary.
    • Performing cleaning duties.
    • Cross training.
    • Maintain movement and flow to meet the demands of customers.

    Benefits:
    • Our restaurant is a fair-wage restaurant ensuring our team earns a fair living wage, PTO & a healthcare stipend when applicable.
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