Dispensary Supervisor - Palatine, United States - Bloc Dispensary
Description
FOH Supervisor Duties & Training Checklist
Essential Duties:
- Delegation of duties to front of house staff and supporting them throughout the shift.
- Creating a lunch and break schedule daily and making sure it is followed.
- Assist in proper and thorough training of all employees.
- Helps monitor and enforce transaction standards and procedures (such as MVP and Scan, tag and bag, laying out cash and marking bills, etc.).
- Ensures that all staff are abiding by BLOC Dispensary policies and procedures.
- Takes initiative to ensure that sales floor employees remain compliant to CRA regulations.
- Provides clear and effective communication to employees, Lead Supervisors, Store Manager, Inventory Lead Supervisors, and corporate staff.
- Ensures all customers experience excellent care while in our facility.
- Manages the flow of the store during their shift and can step in to cover any position as needed.
- Ensures all in stock items are up on display on the sales floor.
- Exhibits persistence and strong leadership through example and experience.
Daily Tasks:
- Ensure all money is faced, organized, accurate, and accounted for during their shift.
- Daily checks that the previous EOD drop, petty cash, change bag, and tips are up to date,
- All money should be grouped into bundles of like bills with a receipt from the bill
- Reaches out to the Lead Supervisor or Store Manager with any cash discrepancies and
- Discounts for the day are verified, advertisements are correct on all platforms, and sale items are
- Assist in leading the "puff points" meeting at beginning of shift (with both front and back of
sales goals for the day set by management.
- Delegates duties to staff in a way that ensures the store operates in an efficient and successful
- Leads by example by spending at least 80% of their time performing FOH duties, ideally floating or budtending.
- Notifying Store Manager of any employees who called off, were late or sent home early during
- Store is clean and organized, high traffic areas are sanitized often.
- All staff members are busy performing an essential function at the store.
- Anyone who is not doing so is redirected if the store is busy, or sent home if approved by
- Assists in maintaining staff morale and motivation.
- Leads by example with a positive attitude and excellent work ethic.
- Can identify and resolve small customer or staff issues before they escalate.
- Supports Store Manager and Operations by implementing and upholding any changes made.
- Conducts budtender audits daily to ensure they are compliant and in agreeance with BLOC policies and regulations.
- Maintains a constant presence on the sales floor and is always busy either performing a FOH
- Notifies lead supervisor(s) and Store Manager of any issues with employees or customers in a
- Addresses all employees fairly and in an unbiased manner.
- All invoices received during their shift are checked for compliance, uploaded to the drive, and
- Assists with closing registers at shift change and delegating end of shift cleaning tasks. Verifies
- Assigns roles to incoming staff and makes sure to set up the employees and the store for
applicants with all necessary information.