- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Lead operations at the front desk and make sure guests have an exceptional stay
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policies
- Gather financial information and generate occupancy reports for the general manager
- Possess excellent management skills, communication skills, and multitasking skills
- Bookkeeping skills and experience with MS Office a plus
- Prior hospitality experience of 1 year is required for this position
- High school diploma or equivalent certification required (GED)
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
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Hotel Front Desk Manager - Waco, United States - Cambria Waco Hotel
Description
Job Description
Job DescriptionWe're looking for an enthusiastic Hotel Front Desk Manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today
Compensation:$35,000 - $45,000 annual salary range DOE
Responsibilities:With a team of industry veterans, seasoned managers, and emerging leaders, Cambria Waco Hotel brings an unmatched combination of experience, competence, and innovation to its daily operations and developing projects. Together, Cambria Waco Hotel's team brings more than fifty years of combined experience in every aspect of hotel licensing, development, and operational management across multiple brands.
