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Lead IT Service Management Specialist - Illinois, United States - Discover Financial Services
Description
And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.At Discover, be part of a culture where diversity, teamwork, and collaboration reign.
Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
The Lead IT Service Management Specialist - Software Compliance position requires an individual that has expertise in third party software licenses and entitlement compliance.
This individual will have applicable experience in determining the compliance posture for licensing agreements and will assist the team in documenting the entitlements and deployments.
Responsible for managing software license compliance data and reporting.Create and maintain software entitlement records in ServiceNow and USU (Aspera).
Work with software owners to ensure all devices where their software is installed are reporting into our discovery tools.
Collaborates on software optimization activities and objectives.Work with Sourcing and Procurement to ensure there is an accurate inventory of entitlements for vendors.
Work with Legal to ensure the software contracts and related documentation have all the details needed to track the entitlements.
Authors training content, support procedures and documentation for IT software asset management.Leads annual software compliance review and attestations.
Provides day-to-day operational support activities for the organization software asset management program.
Works in partnership with all Business Technology teams to support high system availability through the change management process. Ability to think like the consumers of the service and to negotiate terms of service.
Identifies and participates in service improvement initiatives
Drafts and publishes knowledge articles about and relating IT Service Management.
Manages or operates in their defined service.
Responsible for reporting on the established KRI/KPI for the service.
Associates Degree in Computer Science or related
4 + y ears of e xperience in IT Services or related
In lieu of a degree, 6+ years of experience in IT Services or related
Bachelor's Degree in Computer Science or related
6+ y ears of e xperience in IT Service s or related
Strong analytical skill and ability to work efficiently with tools such as Excel
Experience and skill in IT Software Asset Management.
Ability to understand and manage software assets throughout their full lifecycle (desktop, server, and SaaS).
Strong knowledge and understanding of software licensing contracts and terms, maintenance agreements, and compliance requirements.
Knowledge and strong understanding of software licenses metrics and software asset management best practices.
Prior experience with Software Asset Management tools such as ServiceNow SAMP, and USU (Aspera).
Skilled in utilizing discovery tools such as SCCM, ServiceNow, JamF, etc. to gain insights and drive actions associated to 3rd party software.
Application Deadline:
The application window for this position is anticipated to close on Apr Medical, Dental, Vision, & Health Savings Account
Family Support Programs
Employee Stock Purchase Plan
All Discover employees place our customers at the very center of our work.
To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.
(Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations.If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email .
Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
