Technical Services Administrative Assistant - Andover, United States - Charm Sciences Inc

Charm Sciences Inc

Verified Company

Andover, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview
The Technical Service Administrative Assistant is a non-exempt position. The Technical Service Administrative Assistant reports to the Technical Service Management Team.

The position is responsible for assisting the Technical Service team with customer paperwork including return equipment and calibration requests, and software customizations.

Essential Functions

Create Return Material Authorizations for customer returns and calibration of equipment.
Create and monitor the monthly repair report.
Prepare and monitor distributor lead follow up reports.
Create and monitor reports for outstanding customer equipment.
Provide customers with requested equipment, software, and or test kit documentation including SDS files, Certificates and/or operators manuals.
Create incident trend reports and returned equipment failure reports.
Assist with documentation of customer issues and creation of customer orders for replacement equipment.
Assist with customer sample testing and/or equipment calibration.
Write Standard Operating Procedures as needed.
Assist with performing test cases included in software and or firmware validation.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Knowledge, Skills & Abilities

Required:

High School Diploma, GED or equivalent.
Previous Customer Service Experience.
This is a fulltime position, Monday through Friday, 8:30 a.m. to 5:30 p.m.
Sound working knowledge of MS Word, MS Excel, MS PowerPoint, Outlook.

Preferred:

Strong ability to work with computers and software components.
Foreign language skills, particularly French. Spanish, Chinese, and/or Japanese also desirable.

Physical Requirements

The person in this position frequently communicates with the Technical Support team. This person should have excellent communication skills and be well organized.
This position regularly works in an office environment; must be able to read and understand technical manuals.
The person in this position must be able to remain stationary for an extended length of time.
The person in this position must be able to occasionally lift 50 pounds.
The physical requirements must be performed with or without accommodation.