- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Review, document, and respond to account documentation requests in a timely manner.
- Communicate with dealers regarding documentation issues to verify and ensure the collection of compliant documents.
- Utilize systems, including CRM and ERP, to upload, organize, and store documents.
- Document recurring compliance issues to enhance external customer experience and ensure fraud risk and elements are mitigated. Provide management with ongoing feedback regarding recurring compliance issues to promote continuous improvement efforts.
- Review, assess, and verify validity of document submissions for both on-boarding dealers and renewal cases. Utilize department knowledge resources to assess documentation for accuracy, completion, and validity.
- Act as a liaison between internal business partners and external dealer groups to communicate and guarantee compliant accounts.
- Keep assigned ACV sales staff informed of compliance changes or updates.
- Support other documentation-related projects as business needs dictate, including vendor partners and additional dealer groups.
- Perform additional duties as assigned.
- High School Diploma required. Bachelor's degree preferred.
- 2-3 years' administrative, AR/AP, or payments-related experience
- Ability to read, write, speak and understand English.
- Customer service experience preferred.
- Demonstrated technology proficiency, particularly with Google Suite or Microsoft Office.
- Persistence in working with internal business partners and dealers to obtain compliant documentation.
- Team player.
- Ability to organize and prioritize tasks.
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Documentation Specialist - Buffalo, United States - ACV Auctions
Description
What you will do:
What you will need:
Compensation: $19.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
