- Manage, support, and administer multiple applications including system monitoring and tuning.
- Administer, configure, maintain, and support the campus enterprise service management system, including service desk; asset management; change management; knowledge management, and service level management, modules.
- Administer, configure, maintain, and support the campus-wide print management system.
- Design and build integrations and process automation utilizing relevant technologies.
- Develop reports, interfaces, and scripts when needed.
- Plan and execute upgrades and patches.
- Manage import and update sets.
- Provide technical expertise and assistance with troubleshooting applications hosted on the University's server, storage, and backup infrastructure, as well as, in the cloud.
- Ensure the integrity and security of enterprise data in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
- Anticipate, mitigate, identify, troubleshoot, and resolve problems involving servers and applications.
- Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.
- Performs other related duties as required. Strategy & Planning – 25%
- Consultation with the campus community in the planning, design, development, and deployment of new applications/systems, and enhancements to existing applications/systems.
- Researching new and emerging technologies.
- Collaborate with project sponsors to determine project scope and vision.
- Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics. Customer Service – 20%
- Resolving customer issues through our ticketing system in a timely and professional manner.
- Respond in a timely manner to service requests submitted pertaining to software issues.
- Utilizes performance management tools to track work assignments.
- Developing required documentation. Minimum Education And Experience Requirements: Master's degree with one-two (1-2) years' experience; ORBachelor's degree with two-four (2-4) years' experience; OR Equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Knowledge, Skills And Abilities: 2+ years equivalent work experience in a technical analytical position responsible for managing server environments.Working knowledge of patch management and change control practices.
- Active Directory.
- Network, PC, and platform operating systems, including RHEL, CentOS and Microsoft Windows.
- IT Service Management platform E.g. ServiceNow, Team Dynamix, Salesforce.
- Workflow development.
- Programming languages e.g., Visual Basic, PowerShell, JavaScript, HTML, JSON, CSS, SOAP and REST API development Knowledge of software evaluation principles and practices.Experience in overseeing the design, development and implementation of software systems, applications, and related products.Demonstrated project management skills.Hand-on software and hardware troubleshooting experience. Preferred Qualifications:
- Possess the ability to recognize and resolve system, hardware, and software related problems.
- Work independently and make necessary decisions throughout the systems process within department guidelines.
- Perform multiple tasks concurrently and respond to emergency situations effectively. Communicate technical and complex information both orally and in writing. Special Instructions To Applicants: Notice to Applicants Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
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IT System Administrator II - Fayetteville, United States - FSU
Description
Position Information
Position Information Position Title: IT System Administrator II Working Title: IT System Administrator II Position Number: Full-Time Or Part-Time: Full Time Time Limited Position: No Number of Vacancies: 1 Department: ITS Posting Number: SHRA/EHRA: EHRA (Non-Faculty) Job Category: Professional Hiring Range: Commensurate with Experience and Education Overall Position Competency: Flat Rate Description of primary duties and responsibilities: Primary Purpose of the Organizational Unit:The mission of Information Technology Services is to explore, implement, maintain, and support the uses of technology to achieve the University's academic and administrative objectives effectively and efficiently as stated in University's strategic plan.
Primary Purpose of the Position:
This position is eligible for flexible work arrangements, including remote/hybrid work. Fayetteville State University employees are generally required to reside in North Carolina within a reasonable commuting distance of their assigned duty station.
The IT System Administrator II position is part of the team that manages a wide array of systems, which include both physical and virtual servers utilizing various operating systems, in addition to a cloud environment. Responsibilities include but not limited to: patching and maintaining servers and systems, monitoring servers, and other mission critical systems, as well as documentation. The IT System Administrator II will identify and implement technological solutions with the goal of improving operation performance/efficiency. The IT System Admin II evaluates the current state of business technology resources and identifies new technologies, or upgrades/enhancements to existing technologies, that have the potential to improve business performance. Conducts cost/benefits and buy/build analysis, presents findings, and makes recommendations. Meets with end users to assess business objectives and define user needs. Ensures that technology is appropriately installed or configured and integrates with legacy solutions. In addition, the IT System Admin II will provide second level response for incidents reported by ITS tier one support and monitoring systems. The IT System Admin II will be required to manage multiple work streams, possibly supporting several initiatives simultaneously. Description of Work Continued: Duties and Responsibilities:
Operational Management – 55%
Working technical knowledge of current systems software, protocols, and standards, including:
Please list at least three professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission. Closing Date: Open Until Filled: Yes Additional Information for Applicants All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate. EEO Statement: This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds. Veteran's Statement Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
