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    Client Service Specialist - Albany, United States - COGENCY GLOBAL INC

    COGENCY GLOBAL INC
    COGENCY GLOBAL INC Albany, United States

    4 weeks ago

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    Description

    Client Service Specialist

    Albany, NY

    Full Time

    M-F

    9:30 AM 5:30 PM

    Summary:

    We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

    Our NO LAYOFF strategy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional all business organization. For consideration, please send us your resume and salary requirements.

    Essential Duties and Responsibilities:

    You will be in direct contact with clients processing orders, resolving any issues, request for assistance

    Ability to respond promptly to client questions and concerns

    Helping clients to use COGENCY GLOBALs proprietary applications (training provided)

    Guiding clients through the process of working with state and local public offices

    Working with public offices and commercial agents on the client's behalf

    Reviewing legal documentation attention to detail is a must.

    Multi-tasking effectively

    Excellent customer service skills

    Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)

    Team player

    Great written and verbal communication

    Bachelors degree

    Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

    Together, we live our Core Values

    Integrity: Doing the Right thing even when no one will know and walking the talk

    Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.

    Fun: We believe in a fun work environment & have many team events that support the fun culture

    No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy

    ...and to further support our staff, we offer:

    35-hour work week

    Relaxed and Casual dress code for Summer months & Fridays

    Educational assistance program for all of our eligible staff members

    Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions

    An Organization that gives back to Society We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year

    A commitment to diversity & inclusion

    401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit

    80% covered Medical Insurance & 80% covered Dental & Vision insurance

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