- The ITSM Platform Operations Leader plays a critical role in the technology direction to advance the ServiceNow Platform to facilitate the transformation of the Marsh McLennan Technology Organization.
- Lead efforts to integrate architecture and planning systems with ServiceNow to create a foundation for end-to-end delivery of technology services.
- You will manage a team of engineers who develop integrations and administrators who perform the day-to-day administration of the ITSM platform. This team maintains access control, data structures, and business workflows.
- This role is responsible for the stability and usability of the platform by establishing a DevOps framework for the controlled release of new integrations and applications. This role includes executing patching, upgrades, integrations, coding reviews, adherence to best practices. In addition, the position will advise and collaborate on the strategic roadmap for the platform and Service Management initiatives.
- A company with a strong Brand and strong results to match
- Culture of internal mobility, collaboration and valued partnership from the business.
- Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
- Competitive pay (salary and bonus potential), Full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.)
- Tuition Reimbursement plan and participation in our Employee Stock Purchase Plan
- Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).
- Develops systems integrations and process automation, which fully utilizes the platform workflow capabilities.
- Configures business rules, user interface policies, user interface actions, client scripts, business rules, and ACLs.
- Works with ServiceNow Architect and Lead Developer to build requested services and tasks using workflows to manage processes and meet business requirements.
- Manages instance security: user/group access, administration, access control lists, etc.
- Provides configuration assistance to developers.
- Collaborates with other teams to design and implement data feeds and interfaces with other systems, including databases, monitoring tools, etc.
- Manages direct team plus matrixed resources to introduce and maintain platform integrations.
- Host/participate in project-related meetings and host ongoing governance meetings.
- Manage vendor resources to help introduce and maintain ServiceNow integrations.
- Maintains a standard for day 2 operations of ServiceNow capabilities.
- Manages Platform Operations workload and SLAs.
- Defines change management process for the ServiceNow Platform.
- Work closely with platform owner and Process Leader on tying business to platform integration requirements.
- Provides advice on how business services are delivered with a vision for improvement
- Take an advisory role in the configuration of the ServiceNow Platform
- Participates in process story discussions
- Responsible for ServiceNow overall costs, budgeting, and payment to ServiceNow and selected integrations.
- Participates in upgrade planning and execution.
- Performs ITSM implementation tasks including but not limited to configuration, integration, testing, requirements gathering and solution design.
- Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation and rollout phases.
- Strong technical acumen and capability, with demonstrated results.
- Broad knowledge of technology infrastructure platforms and previous experience integrating ITSM systems with Enterprise Applications and infrastructure platforms.
- 7+ years working in system administration and/or service delivery for large-scale IT services.
- Experience with process design and IT delivery of agreed business processes.
- Proficiency with ServiceNow and related product design and delivery.
- Ability to work to deadlines and within budget constraints.
- Ability to manage multiple projects and priorities.
- Previous experience working in a matrix organization.
- Previous success working in a dynamic environment with the ability to adapt to changing priorities.
- Proficiency with ServiceNow and related product design and delivery.
- Technical ability to develop, design and maintain web pages and ServiceNow sites.
- Demonstrated knowledge of re-using and combining existing systems to develop novel solutions as new needs arise.
- Working knowledge of various best practice frameworks such as ITIL, service management, project management, etc.
-
Snowmaking Maintenance Team Lead
3 weeks ago
Mount Snow West Dover, United States**Create Your Experience of a Lifetime** · Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teamm ...
-
Team Lead
5 days ago
Cleveland Dentures And Implants Llc Westlake, United StatesJob descriptionShared Practices Group is seeking a full-time Team Lead/Implant Consultant to help grow our practice in Cleveland, OH. The ideal candidate will have experience with efficiency and effectiveness in the day to day operations of the practice, as well as empowering and ...
-
Team Lead
1 week ago
Shared Practices Group Westlake, United StatesJob Description · Job DescriptionDescription:Job description · Shared Practices Group is seeking a full-time Team Lead/Implant Consultant to help grow our practice in Cleveland, OH. The ideal candidate will have experience with efficiency and effectiveness in the day to day opera ...
-
Team Lead
3 weeks ago
Northeast Ohio Senior Services LLC North Olmsted, United StatesJob Description · Job DescriptionJob Description: The Move Managers primary responsibilities include (but are not limited to); the opportunity to train and supervise team members; develop and mentor the team through flawless planning, execution in packing, moving and unpacking; m ...
-
Team Lead
3 weeks ago
Northeast Ohio Senior Services LLC North Olmsted, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Bonus based on performance · Company car · Paid time off · Job Description: The Move Managers primary responsibilities include (but are not limited to); the opportunity to train and supervise team members; devel ...
-
Team Lead
4 weeks ago
Northeast Ohio Senior Services LLC North Olmsted, United StatesJob Description · Job Description · Benefits: · 401(k) · 401(k) matching · Bonus based on performance · Company car · Paid time off · Job Description: · The Move Managers primary responsibilities include (but are not limited to); the opportunity to train and supervise team me ...
-
ServiceNow Team Lead
2 weeks ago
MMC Corporate Westlake, United States OTHERMarsh McClennan is seeking candidates for the following role that which can be seated hybrid in a local office: · ServiceNow Team Lead · What you can expect: · The ITSM Platform Operations Leader plays a critical role in the technology direction to advance the ServiceNow Platform ...
-
ServiceNow Team Lead
2 weeks ago
MMC Corporate Westlake, United StatesMarsh McClennan is seeking candidates for the following role that which can be seated hybrid in a local office:ServiceNow Team LeadWhat you can expect:The ITSM Platform Operations Leader plays a critical role in the technology direction to advance the ServiceNow Platform to facil ...
-
Substation Engineering Team Lead
2 weeks ago
Kiewit Corporation Westlake, United StatesRequisition ID: · 170768 · Job Level: · Mid Level · Home District/Group: · Kiewit Power Engineering · Department: · Design Engineering · Market: · Power · Employment Type: · Full Time · Position Overview · Kiewit Power Engineers has an immediate opening for a motivat ...
-
Snowmaking Maintenance Team Lead
1 week ago
Vail Resorts West Dover, United StatesJob Description · Job Description Create Your Experience of a Lifetime · Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building l ...
-
Campus Retail Team Lead
1 week ago
Follett Westlake, United StatesJob Description · Job DescriptionJoin the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. · Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of ed ...
-
Retail Team Lead/Shift Manager
1 week ago
Goodwill Industries of Gr. Cleveland & East Central Ohio North Olmsted, United StatesJob Description · Job DescriptionGoodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time Store Team Lead/Shift Manager for their North Olmsted, Ohio store. · Do you have a little leadership experience and want the opportunity to further your career in a ...
-
Apex Solutions Four Lakes, United StatesAbout Four Lakes: · Four Lakes is a comprehensive sales and account management solution for brands seeking an established, experienced, and highly successful team to develop and implement strategic and tactical sales and brand development plans. In the DACH/German market, we repr ...
-
Phoenix Industries Willoughby, United States"Join us on our journey into the future of urban mobility at EUROBIKE, the world's leading trade fair for the bicycle industry and central platform for the bike and ecomobility universe. With over 1,900 exhibitors and visitors from more than 100 countries, EUROBIKE plays a crucia ...
-
Store Team Lead Part/Full Time
4 days ago
Nexus Innovations Chesterland, OH, United States Freelance**_Everyone Comfortable in Their Own Shoes_** · - Crocs, Inc. (NASDAQ: CROX) is a global leader in innovative casual footwear for men, women, and children. The company offers a variety of shoe collections with over 300 styles for all seasons. All Crocs shoes are made with Croslit ...
-
Team Lead
3 weeks ago
SMS Holdings Cleveland, United StatesJob Description · With Pride, we make public spaces friendly and vibrant for the communities we serve. · Do you like Growth and Opportunities? We do too In fact, that is what this Company is all about. BLOCK BY BLOCK is hiring a Team Leader. Block by Block works hard every day a ...
-
Team Lead
1 week ago
Adrenaline Monkey Cleveland, United StatesJob Description · Job DescriptionSupervisor Duties: · Directs and supervises up to 30 part-time personnel (hands-on). · Supervisory duties include training, documenting performance, counseling, and commanding personnel on performance, and completing annual performance reviews. · ...
-
Lawn & Landscaping Maintenance Supervisor
3 weeks ago
The Grounds Guys Westlake, United StatesHere's the deal: we're awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you're ready to take the next step in your career a ...
-
Landscaping Project Supervisor
3 weeks ago
The Grounds Guys Westlake, United StatesHere's the deal: we're awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you're ready to take the next step in your career a ...
-
Barber
1 day ago
Sport Clips Westlake, United StatesSport Clips Haircuts is Hiring Hair Stylists Do What You Love. Love What You Do. · JOB DESCRIPTION · Our salon is looking for talented hair stylists who are passionate about cutting hair and making their clients look great Our team is dedicated to exceptional customer service and ...
ServiceNow Team Lead - Westlake, United States - Marsh & McLennan Companies
Description
Company:MMC Corporate
Description:
Marsh McClennan is seeking candidates for the following role that which can be seated hybrid in a local office:
ServiceNow Team Lead
What you can expect:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
The applicable base salary range for this role is $122,000 to $244,100.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Applications will be accepted until:
July 29, 2024
ServiceNow Team Lead professionals in Westlake
-
Brooke Kowalski
Secondary Social Studies Teacher
-
Ryan McNeeley
Website Development, SEO, Social Media Management,