- Plan, organize, and coordinate daily dispatch activities efficiently.
- Monitor operations in real-time to allocate resources effectively and address any issues promptly.
- Implement and enforce standard operating procedures for consistency and quality.
- Lead, mentor, and motivate a team to achieve goals.
- Conduct performance evaluations and provide feedback for growth.
- Promote teamwork and continuous improvement in the work environment.
- Collaborate with teams to understand client needs and ensure exceptional service.
- Address inquiries and feedback professionally and promptly.
- Identify opportunities to enhance customer satisfaction through innovative solutions.
- Oversee vehicle upkeep for safe and reliable operation.
- Coordinate inspections, repairs, and servicing for optimal fleet efficiency.
- Monitor performance metrics to reduce operating costs.
- Ensure compliance with regulations and company policies.
- Provide safety training emphasizing safe practices and emergency procedures.
- Investigate incidents and implement preventative actions.
- Bachelor's degree in business or related field preferred.
- Proven leadership experience in dispatch or logistics.
- Strong interpersonal and problem-solving skills.
- Proficiency in dispatch software and GPS systems.
- Knowledge of fleet management best practices and compliance.
- Effective written and verbal communication skills.
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Dispatch Manager - Cincinnati, United States - Gpac
Description
Dispatch Operations Manager at GPAC
Key Responsibilities:
Team Leadership and Development:
Customer Relationship Management:
Fleet Management and Maintenance:
Compliance and Safety:
Qualifications:
If you are interested in joining our team, please submit your application.
GPAC (Growing People and Companies) is a reputable search firm dedicated to placing quality professionals in various industries since 1990. We are known for our client-focused approach and timely solutions.
