Business Analyst - Bridgewater, United States - RedStream Technology

RedStream Technology Bridgewater, United States

1 month ago

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Description

IT Business Analyst
Contract Hybrid role in Bridgewater, NJ (3 days a week onsite)

RedStream Technology is recruiting a Business Analyst to work with the IT operations groups in a multi-national corporation to document and create training materials to improve and standardize processes across the teams.

The person in this role will work with multiple teams and will need to have the ability to work independently but also be pro-active to request information from the groups to fill in knowledge gaps as the documentation comes together.

Responsibilities:
Develop IT related Training Curriculum
Learn & Understand Enable Now for hosting training content
Plan & Conduct Training Sessions on the content
Record & Edit Training Sessions for use by the larger organization

Experience:
More than 5 years professional experience as a Business Analyst
Strong Process engineering applying proven methodology
Ability to gather & document Requirements with minimal supervision
Strong Facilitator of meetings & workshops
Resilient follow-up demeanor confirming assumptions, decisions, risks & issues
Project Management approach to work assignments
Past experience developing Training materials
Working knowledge of ITSM
Working knowledge of Jira
Highly proficient with Microsoft Office applications
Excellent verbal & written communications skills
Proven Team Player working with experience in both IT Operations and IT Training
Working knowledge of ManageEngine Help Desk software
Working knowledge of SAP Enable Now for authoring training content
Adobe Creative Cloud for graphics

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