-
Contract - IT Support Specialist
1 day ago
LG Energy Solution Michigan, Inc. Westborough, United StatesCompany Overview · LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully int ...
-
Senior IT Support Specialist
3 weeks ago
accordance search group Westborough, United StatesJob Description · Job DescriptionAs part of the Global Information Systems Department, your primary responsibility will be to manage IT support for US users, actively participate in projects linked to cybersecurity and infrastructure management and support our US users in the use ...
-
Implementation Support Specialist III
5 days ago
InsideHigherEd Shrewsbury, United States Administrative Jobs ,OverviewPOSITION SUMMARY: · Under the general direction of the Principal Investigator(s), Director(s), or designee, the Implementation Support Specialist III aids organizations, leaders, and staff in implementation of innovations by identifying, contextualizing, and improving th ...
-
Contract - IT Support Specialist
3 weeks ago
LG Energy Solution Michigan, Inc. Westborough, United StatesCompany Overview · LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully int ...
-
Senior IT Support Specialist
3 weeks ago
Accordance Search Group Westborough, United StatesAs part of the Global Information Systems Department, your primary responsibility will be to manage IT support for US users, actively participate in projects linked to cybersecurity and infrastructure management and support our US users in the use of business applications. · Resp ...
-
Senior IT Support Specialist
1 week ago
Accordance Search Group Westborough, United StatesAs part of the Global Information Systems Department, your primary responsibility will be to manage IT support for US users, actively participate in projects linked to cybersecurity and infrastructure management and support our US users in the use of business applications. · Res ...
-
Senior IT Support Specialist
1 week ago
Accordance Search Group Westborough, United StatesAs part of the Global Information Systems Department, your primary responsibility will be to manage IT support for US users, actively participate in projects linked to cybersecurity and infrastructure management and support our US users in the use of business applications. · Resp ...
-
Contract - IT Support Specialist
3 days ago
LG Energy Solution Michigan, Inc. Westborough, United States**Company Overview** · LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully ...
-
Support Specialist
2 weeks ago
Ascentria Care Alliance Waltham, United States Full timeJob Details · Description · Support Specialist · This is a newly created role to support individuals living at home that would otherwise qualify for a residential/group home placement. The benefit specialist will provide in home supports to adults with ID/DD with the support of ...
-
Payments Support Specialist
1 week ago
Avidia Bank Hudson, United StatesAvidia Bank · Equal Employment Opportunity/M/F/disability/protected veteran status · Description:Position Overview: · Serve as the primary contact for key Merchant Card Services accounts, as well as sponsored business partners. Ensure quality of services delivered, coordinate var ...
-
Payments Support Specialist
6 days ago
Avidia Bank Hudson, United StatesAvidia Bank · Equal Employment Opportunity/M/F/disability/protected veteran status · Description:Position Overview: · Serve as the primary contact for key Merchant Card Services accounts, as well as sponsored business partners. Ensure quality of services delivered, coordinate var ...
-
Electro-Mechanical Support Specialist
2 weeks ago
IPG Photonics Corporation Marlborough, United StatesIPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 6,500 employees in more than 30 locations around the world. We aspire to work together with our empl ...
-
IT Support Specialist
6 days ago
IPG Photonics Marlborough, United States Full timeJob Description · IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. You will be the main point of contact for inquiries and requests related to our ERP and manufac ...
-
Support Specialist
3 weeks ago
JABRA Corporation Lowell, United StatesHej, (that's 'hi' in Danish). We're Jabra. · We've engineered technology for the last 150 years that makes life look and sound better than ever. Whether you're running a million-dollar project from your kitchen. Or running your first 5k in the park. · Pitching over video from T ...
-
IT Support Specialist
4 weeks ago
STR Woburn, United StatesJob Description · Job DescriptionSTR is looking for an IT Support Specialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee's success by analyzing, troubleshooting, and resolving technic ...
-
IT Support Specialist
3 weeks ago
Professional Staffing Group Needham Heights, United StatesIT Support Specialist ($30-35/hr) · About the opening: · Competitive pay range of $30-35/hr. · Opportunity to provide top-notch technical support to internal customers. · Utilization of cutting-edge technology. · Responsibilities: · Provide prompt and effective customer service ...
-
Support Specialist
15 hours ago
JABRA Corporation Lowell, United StatesHej, (that's 'hi' in Danish). We're Jabra. · We've engineered technology for the last 150 years that makes life look and sound better than ever. Whether you're running a million-dollar project from your kitchen. Or running your first 5k in the park. · Pitching over video from T ...
-
Operations Support Specialist
2 weeks ago
Tufts University North Grafton, United StatesOverview: · The role of the New England Regional Biosafety Laboratory (NERBL) is to support advanced infectious disease research. The NERBL provides BSL2 and BSL3 biocontainment laboratory and animal accommodation facilities to investigators from academia as well as industry par ...
-
Support Specialist
2 days ago
JABRA Corporation Lowell, United StatesHej, (thats hi in Danish). Were Jabra. · Weve engineered technology for the last 150 years that makes life look and sound better than ever. Whether youre running a million-dollar project from your kitchen. Or running your first 5k in the park. · Pitching over video from Toronto ...
-
IT Support Specialist
2 weeks ago
Charles River Community Health Brighton, United StatesJob Description · Job DescriptionIT Support Specialist · CLASSIFICATION/STATUS: Non-exempt, Full Time, Temporary · IMMEDIATE SUPERVISOR: Systems Administrator – Support Supervisor · SUPERVISORY RESPONSIBILITIES: None · WHO YOU ARE: · YOUR ROLE & IMPACT · The IT Support Specialis ...
Information Technology Support Specialist - Westborough, United States - AVASO Technology Solutions
Description
Position: - Information Technology Support Specialist
Employment Type: - Full Time Employment
Role: - Onsite
Location:- Westborough, Massachusetts, United States
Job Description
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years' experience in Windows Desktop support.
Position Responsibilities and Functions
1. Provide first/second level contact and problem resolution for customer issues.
2. Work with Third Party Vendors to remediate complex AV issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
6. Should have basic knowledge of Mac operating system, to support Apple pc users.
7. Install, upgrade, support and troubleshoot for printers, computer hardware.
8. Performs general preventative maintenance tasks on computers, laptops, printers.
9. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral
equipment.
10. Use diagnostic tools to troubleshoot problems associated with network connectivity, and
workstation hardware/software.
11. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart
Devices and Telecoms.
12. This position requires the ability to work in a project-based environment requiring flexibility and
teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
1. Bachelor's degree or equivalent in Computer Science or related field.
2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
3. Minimum of 18 months years of IT experience.
4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware
installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
5. Mobile device management including IOS and Android devices, Enterprise encryption solutions,
Windows PC/laptop management via Active Directory.
6. Proven analytical, troubleshooting, and problem-solving skills.
7. Proven ability to multi-task, effectively determine priorities and meet SLA's.
8. Excellent communication relationship-building and internal customer service skills.
9. Adaptable and flexible in a fast-changing industry and work environment.
10. Willing to work off-hours and weekends when required for projects or emergency support.
11. In addition, the Band 1 Technician provide support to Band 2 Engineers in resolving tickets.