Hotel Restaurant Server - Chapel Hill, United States - Sheraton

Sheraton Chapel Hill, United States

2 weeks ago

Description

Job title:
Restaurant Server

Reports to:
Food and Beverage Manager

Job purpose

Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards.

Responsibilities

Politely greet guests as they enter the restaurant.
In the absence of a Host/Hostess, introduce yourself to the guest and show the guest to their table.
Maintain a up-to-date knowledge of the menu items and daily specials.
Be able to proficiently explain the menu items in terms of preparation, ingredients and presentation.
Be aware of allergy information on menu items.
Answer inquiries about food and beverage items.
Be able to effectively upsell food items, especially beverages with dinner.
Inform guests of special items not listed on the menu.
Be able to take food and beverage orders with complete accuracy including any special requests.
When serving alcoholic beverages make sure that all guests meet the legal drinking age requirements.
Approach table 2-3 minutes after meal has been served in order to ensure guest satisfaction.
Monitor guests needs and promptly handle requests.
Handle all guest complaints in a timely and professional manner.
All guest complaints must be reported immediately to the Restaurant Manager so that the Manager has the opportunity to address the issue showing care and compassion.
Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, etc.
Prepare and provide guests with accurate guest check at the end of the meal.
Process all payment methods in a timely and professional manner.
Re-set table for new guests.
Maintain and clean and organized service area.
Preform all side work checklists as directed by Management.
Comply with safety, health and hygiene policies and procedures.
Comply with all brand standard procedures.

Guest Relations

Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
Is readily available and approachable to all guests.
Interact with guests on a frequent basis to obtain feedback about their experience.
Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
Is visible in the restaurant area at all times during business hours.

Team Interaction

Encourage and build mutual respect and cooperation among team members.
Communicate effectively with all property team members.
Respond in a timely manner to all members of the Management Team.
Is professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

High School diploma or equivalent.
Must have at least 1 year prior food and beverage service experience.
Must meet state age requirements to serve alcohol.
Knowledge of food health codes.
Knowledge of beer, wine, liquor and common beverages.
Basic knowledge of food preparation.
Ability to lift up to 30 pounds.
Ability to stand for long periods of time.
Able to professionally handle guest complaints.
Able to work effectively and efficiently with all departments.
Willing to work flexible hours to include weekends, holidays and late nights.
Maintain a professional appearance at all times.
Able to multitask and work in a fast paced environment.
MUST have a passion for providing "excellent" customer service experience.

*And any other job function deemed appropriate by management*

Restaurant Server

2 weeks ago

HYATT Hotels Chapel Hill, United States

Restaurant servers are responsible for submitting guest menu selections and presenting these food and beverage preferences. The right person will gain menu knowledge and give recommendations from our compilation of cuisine and drink offerings. A Hyatt restaurant server will engag ...
Server-Hotel Indigo, Sir Winston Restaurant, Winston-Salem, NC

2 weeks ago

Hotel Equities Winston-Salem, United States

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Serverfor the Sir Winston Restaurant located in Hotel Indigo in Winston-Salem, North Carolina. · Job Purpose: · Service, set -up and break down assi ...
Server

1 day ago

Blue Bird Chapel Hill, United States

Servers and Bartenders are the ambassadors of our product and culture here at Bluebird. They are instrumental in providing a guest experience in line with our core values. They need to be precise, urgent, and engaged at all times with expert knowledge of all of our products. An i ...
Food Runner

1 week ago

Chapel Hill Country Club Chapel Hill, United States

Job Description · Job DescriptionThe Chapel Hill Country Club is looking for Food Runners to join our fun and dedicated team While we are a country club, the environment is warm, friendly, and informal. Our members enjoy getting to know the team and welcoming new faces to the Clu ...
Server

2 weeks ago

Village Tavern Winston-Salem, United States

Job Description · Job Description · Pay range: $12-$25/hour (including tips) · Village Tavern has IMMEDIATE OPENINGS for our SERVICE TEAM · Are you a foodie with a passion for taking care of people? Do you want to work for a company that cares about you, and making a positive dif ...
Server

5 days ago

Olive Garden Winston-Salem, United States

Olive Garden - 170 Hanes Mall Circle [Restaurant Server / Wait Staff / Banquet Attendant] As a Server at Olive Garden, you'll: Provide friendly and attentive service that makes the guests feel welcome and like they are part of the family; Thrive on making loyal guests by taking t ...
Waitstaff/Server

5 days ago

Village Tavern Winston-Salem, United States

Are you a foodie with a passion for taking care of people? Do you want to work at the best and busiest restaurant in Winston-Salem? Do you want to work for a company that cares about you, and makes a positive difference? · If so, come join the Village Tavern Family · Village Ta ...
Restaurant Team Member

1 week ago

GC Partners, Inc. dba Golden Corral Winston-Salem, United States

Job Description · Job DescriptionOur franchise organization, GC Partners, Inc. dba Golden Corral, is currently seeking energetic, friendly individuals to join our team · Golden Corral restaurants are currently accepting applications for the opportunity to join our team with our ...
Server (Part-Time, $15.00/hr.), Graylyn Conference

1 day ago

Wake Forest University Winston-Salem, United States Part time

Application Instructions: · External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. · Please add your cover letter and any other document ...
Dishwasher

2 weeks ago

Village Tavern Winston-Salem, United States

Are you willing to help us keep the kitchen clean? Do you want to work at the best and busiest restaurant in Winston-Salem? Do you want to work for a company that cares about you, and makes a positive difference? · If so, come join the Village Tavern Family · Village Tavern has ...
Dishwasher

2 weeks ago

Village Tavern Winston-Salem, United States

Job Description · Job Description · Are you willing to help us keep the kitchen clean? Do you want to work at the best and busiest restaurant in Winston-Salem? Do you want to work for a company that cares about you, and makes a positive difference? · If so, come join the Village ...
AM Server

1 week ago

Wake Forest University Winston-Salem, United States Full time

Application Instructions: · External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. · Please add your cover letter and any other documents ...
AM Server

2 weeks ago

Wake Forest University Winston-Salem, United States Full time

Application Instructions: · External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. · Please add your cover letter and any other document ...
Bistro Server/Attendant Courtyard Downtown Winston-Salem NC

2 weeks ago

Courtyard Winston Salem, NC Winston-Salem, United States

Job Description · Job DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Bistro Server for Breakfast and Dinner for the Courtyard Downtown in Winston-Salem, NC. · Job Purpose: · Under gene ...
Catering Operations Supervisor

1 week ago

Proof Winston-Salem, United States

Job DetailsLevelExperiencedJob LocationWake Forest - Winston Salem, NCPosition TypeFull TimeEducation Level2 Year DegreeTravel PercentageUp to 25%Job ShiftAnyJob CategoryHospitality - HotelDescriptionProof of the Pudding is an award-winning catering company throughout the Southea ...
Catering Operations Supervisor

1 week ago

Proof Winston-Salem, United States

Job Details · Level · Experienced · Job Location · Wake Forest - Winston Salem, NC · Position Type · Full Time · Education Level · 2 Year Degree · Travel Percentage · Up to 25% · Job Shift · Any · Job Category · Hospitality - Hotel · Description · Proof of the Pudd ...
Server

3 weeks ago

Senior Living Communities Winston-Salem, United States

Find your new career with a team that makes a difference in seniors lives Homestead Hills is now accepting applications for a part-time Server for Independent Living restaurant. Shift would run roughly from 3:00 pm to 7:30/8:00 pm. Experience in contemporary casual, country club ...