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Senior Human Resources Business Partner
2 weeks ago
Keurig Dr Pepper Inc. Pewaukee, United StatesAre you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is g ...
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Director of Sustainability Reporting
2 days ago
Quad Pewaukee, WI, United StatesAs a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built ...
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Supply Chain Buyer/Planner
3 weeks ago
Boelter Pewaukee, United StatesFor 90 years, Boelter · has been helping our customers create unforgettable experiences. Our focus is to provide unparalleled service and high-quality products. Boelter takes your best and makes it even better. · Boelter participates in every aspect of the restaurant supply, hos ...
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SAP Functional Analyst
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Vice President of Manufacturing
2 weeks ago
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Production Lead jnf
5 days ago
Argus Technical Services Pewaukee, United StatesProduction Lead jnfESSENTIAL DUTIES AND RESPONSIBILITIESAll employees work to satisfy the customer. Each department has expected core responsibilities, but these responsibilities do not define us. Rather, they provide a starting point where we work to satisfy the customer and con ...
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Production Lead jnf
4 days ago
Argus Technical Services Pewaukee, United StatesProduction Lead jnf · ESSENTIAL DUTIES AND RESPONSIBILITIES · All employees work to satisfy the customer. Each department has expected core responsibilities, but these responsibilities do not define us. Rather, they provide a starting point where we work to satisfy the customer ...
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Director of Operations
2 weeks ago
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Supplier Quality Manager
3 weeks ago
Amazon Pewaukee, United StatesSupplier Quality Manager – Continuous Improvement Leader, Global Supplier Management · Job ID: | Services LLC · Amazon's Global Supplier Management team (GSM) is responsible for the execution of the global supplier management activity for the Global Procurement Organization (GP ...
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Physician - Pediatrics (Pewaukee)
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ProHealth Care Pewaukee, United StatesWe Are Hiring: *Physician - Pediatrics (Pewaukee) · Begin your story with ProHealth Medical Group. Enjoy our video series on joining ProHealth Care. · For more than a century, ProHealth Care has been the health care leader in Waukesha County and surrounding areas - providing ou ...
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Engineering Manager
3 weeks ago
CSAT Solutions Pewaukee, United StatesCSAT Solutions has always emphasized that outstanding people are the key to our success. We know that outstanding candidates are looking for challenging career opportunities. If you are a highly motivated individual with an entrepreneurial spirit, CSAT Solutions may have a career ...
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Warehouse Lead Cleaner
1 week ago
ABM Industries Pewaukee, United StatesABM Industries - ROUNDY CIR E [Cleaning Technician / Custodian] As a Warehouse Lead Cleaner at ABM Industries, you'll: Be responsible for giving direction, motivation and guidance to a team of cleaners; Conduct quality improvement inspections within assigned areas of responsibili ...
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Managing Director
6 days ago
RSM US LLP Pewaukee, United StatesManaging Director - Enterprise Resource Management Strategy Leader page is loaded · Managing Director - Enterprise Resource Management Strategy Leader · Apply · locations · Chicago · San Francisco · Seattle · Houston · Atlanta Metro Area · time type · Full time · poste ...
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Lead Quality Control Engineer
3 weeks ago
Dixon Valve Pewaukee, United StatesDixon · is looking for a Lead Quality Control Engineer to join our team in Houston, TX. The Lead Quality Control Engineer position involves administration and execution of both quality assurance and quality control in a metal machining environment. The ideal candidate will be a ...
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Senior Consultant
1 week ago
Houston Methodist Pewaukee, United StatesNote: Candidates with Financial Analyst or similar background strongly encouraged to apply. · At Houston Methodist, the Senior Consultant position is responsible for both financial and operational analysis to determine areas of success and opportunities across the Houston Methodi ...
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Crossing Guard
3 days ago
PewaukeeSchools Pewaukee, United StatesJob Description · Job DescriptionThe Pewaukee School District is looking for a responsible candidate to contribute to a team that supervises students in the morning and afternoon on our campus crosswalks. Responsibilities include assisting students in safely utilizing crosswalks ...
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Marketing Program Manager
1 week ago
Houston Methodist Pewaukee, United StatesAt Houston Methodist, Marketing Program Manager position is responsible driving preference and volume/impact for assigned programs, service lines, and/or sponsorships, and is accountable for performance against strategy/goals for the assigned area. · This client-facing role inde ...
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Quality Assurance Manager
3 weeks ago
Five Star Management Pewaukee, United StatesThe Quality Assurance Manager will lead the development, implementation, and management of food safety and quality management systems to facilitate continuous production of food contact packaging in accordance with established standards and customer requirements. The QA Manager w ...
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Project Controls Program Manager
2 weeks ago
ATC, Inc. Pewaukee, United StatesSummary of Responsibilities: · Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. · Energize your career at ATC We're looking for a Project Controls Program Manager to join our growing team as we lead the r ...
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Marketing Manager
5 days ago
Boelter, Inc. Pewaukee, United StatesFor 90 years, Boelter has been helping our customers create unforgettable experiences. Our focus is to provide unparalleled service and high-quality products. Boelter takes your best and makes it even better. · Boelter participates in every aspect of the restaurant supply, hospi ...
Senior Continuous Improvement Lead - Pewaukee, United States - Quantix
Description
Job DescriptionAs our Senior Continuous Improvement Lead, you'll be at the forefront of enhancing customer experience and bolstering retention rates, while streamlining our order-to-cash processes.
In this pivotal role, you'll drive transformative change across our organization, leveraging your expertise in continuous improvement methodologies and your keen insight into customer-centric strategies.
The Senior Continuous Improvement Lead will leverage PMP best practices and set the standard for other project leaders by leading key Operational Excellence projects focused on improving product and process quality as well as business, warehouse, and back-office process efficiency improvements.
The Senior Continuous Improvement Lead will also coach and mentor other Operational Excellence project leaders whether they are directly reporting to the Manager or embedded in the various businesses of Quantix.
Job ResponsibilitiesProcess Optimization:
Identify inefficiencies and bottlenecks and implement solutions to improve overall effectiveness and efficiency.
Reviewing the end-to-end customer journey to identify friction points and areas for improvement.
Collaborating with cross-functional teams to implement process improvements, such as automating manual tasks or redesigning workflows.
Conducting regular reviews and audits of existing processes to ensure alignment with business objectives and customer needs.
Data-Driven Insights:
Analyzing customer feedback, survey responses, and support ticket data to identify common pain points and opportunities for improvement.
Mining transactional data to identify trends and patterns related to order placement, payment processing, and fulfillment.
Using predictive modeling and segmentation techniques to identify high-value customer segments and tailor retention strategies accordingly.
Monitoring key metrics and performance indicators to evaluate the impact of experimental initiatives and iterate based on results.
Cross-Functional Collaboration:
Facilitating regular meetings and workshops with stakeholders from marketing, sales, finance, operations, and customer support to share insights and gather feedback.
Coordinating cross-functional projects and initiatives to address complex challenges that span multiple departments, such as improving the end-to-end customer experience.
Acting as a liaison between different teams to ensure that process changes and improvements are effectively communicated and implemented.Serve as a catalyst for change, rallying stakeholders at all levels to embrace and champion initiatives that enhance customer satisfaction and operational excellence.
RequirementsRequirements
Required Qualifications:
Bachelor's degree in a relevant area to this job description
Extensive knowledge of business process improvement and project management initiatives, tools, and processes
5+ years of experience with customer experience improvement (10 years preferred)
Black Belt certification through ASQ, prior employer or other certification body
PMP and/or Agile certification
Demonstrable proficiency in software tools like MS Office to lead large, dispersed teams through project execution.
Excellent written and verbal communication skills
Must be willing and able to travel up to 35% of the time to collaborate with cross-functional teams, attend meetings, and participate in industry events.
Preferred Qualifications:
Master's degree in business administration, marketing, finance, or a related field, demonstrating advanced knowledge and expertise in strategic management and process optimization.
Experience with customer relationship management (CRM) systems, enterprise resource planning (ERP) software, and other relevant technology platforms used in managing customer interactions and order processing.
Proficiency in data analytics tools and techniques, such as SQL, Python, or R, enabling advanced data analysis and modeling capabilities to derive actionable insights from complex datasets.
Abilities RequiredThese physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.
Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.While performing the responsibilities, the employee is required to talk and hear.
The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard.
The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Vision abilities required by this job include close vision.Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.#J-18808-Ljbffr
