IT Site Support Administrator - Dallas, United States - Occidental Petroleum Corporation

Description

Job Description - IT Site Support Administrator
IT Site Support Administrator

Oxy is an international energy company with assets primarily in the United States, the Middle East and North Africa.

We are one of the largest oil and gas producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico.

Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products.

Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions.

We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit for more information.

Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth.

Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment, and positively impacting communities where we do business.

We are looking for an experienced and motivated individual to fill the position of

IT Site Support Administrator

within our

IT Digital Experience

group based in

Dallas, Texas.

In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount.

We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities.

We are looking for an experienced and self-motivated individual to fill the position of IT Digital Experience Expert/Advisor with our manufacturing facilities located in Dallas, Texas.

A successful candidate will ultimately be responsible for:

Providing primary in-person support to staff in resolving incidents, fulfilling requests, and implementing approved changes for IT services at the OxyChem corporate office and remote support for OxyChem plants ad sales force in the Western Hemisphere.

This includes daily onsite core work hours and occasional after hours and weekend support and travel 2-4 times annually, to provide backup on-site support and assist with new staff setup.

Core desktop support duties include but are not limited to imaging and setting up user laptops/desktop machines, performing software installation, monitors and peripherals installation, IT equipment relocation, managing asset inventory, and troubleshooting Microsoft Windows operating system and Office product issues, desktop phone support, Oxy mobile app installation support.

Other duties include setup and support for non-desktop devices such as tablets and field laptops, hands-on assistance with networking and server equipment and fundamental communications / networking cabling support, Xerox printer/plotter troubleshooting and support, Audio/Visual support for conference rooms, IT equipment salvaging and retirement, application support, and end user training.

Direct Audio / Visual and production management support for OxyChem leadership townhall meetings.

Adherence to all Oxy safety standards and complete all in-person and online required staff training as assigned by management and human resources.

Ensure protection and secure storage of the IT environment and the health and safety of our employees, customers, and the communities in which we operate and/or transport our products, as our highest priority.

Ensure all incidents, requests and changes are entered and managed in the ServiceNow ticketing system and work with outsourced service desk staff as appropriate for service needs.

Ability to lift up to 50 pounds; climb ladders and stairs; walking, bending, stooping is required.

Must be able to work in confined spaces as needed and the ability to crawl under furniture to make computer connections.

Required Qualifications:

4-year bachelor's degree from an accredited college or university in an IT discipline with min 2 years professional IT experience or 5 years of professional IT experience w/o degree required.

Experienced / knowledgeable in:
Computer imaging process, networking hardware and cabling fundamentals, and telecommunications
Installing printer, peripheral and option cards hardware.
Troubleshooting and resolving desktop hardware, Windows OS, applications, audio / visual, printing, and network issues
IT asset inventorying and user desktop setup best practices

High proficiency with Microsoft applications (such as Windows operating systems, Word, Excel, PowerPoint and Outlook)

Service and team-oriented mindset to work with IT colleagues to provide positive, quality experiences to valued business users and ability to handle ambiguity and shifting priorities.

Strong written and verbal communication skills with ability to communicate effectively at all levels of a major corporation.
Excellent prioritization, organization, decision-making and time-management skills.

Motivated to work independently and effectively with minimal supervision and with onsite and remote colleagues to collaborate on workload balancing and execution.

Ability to work overtime/weekends as required and be on call to respond to off-hours business requests.

Must be able to wear Personal Protective Equipment including the use of an escape respirator and be able to respond to visual and audible alarms.

Desired Qualifications:
Microsoft certified (or certifications pending) and/or experience support setting up related communication devices preferred.
iOS experience and/or Networking programming experience a plus
Relocation will not be provided.
Occidental does not offer sponsorship of employment-based nonimmigrant visa petitions for this role.
Occidental is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Recruitment Fraud

It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy.

Please be aware that these recruiting scams and communications do no originate nor are they associated with our recruitment process.

Oxy does not charge a fee at any stage of the recruiting process


We will never:

• Ask you to pay for applications, interviews, meetings, processing, training or for any other fees
• Use recruiting or placement agencies that charge candidates an advance fee of any kind or
• Request personal information such as passport and bank account details at an early stage of our recruitment process.

We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.

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