Teller - Crownsville, United States - The Bank of Glen Burnie

Description

Summary
The Teller I reports to the Branch Manager. This position provides service to Bank customers by conducting appropriate transactions and meeting the needs of customers. Process deposits and pay out funds in accordance with Bank policies. Record all transactions accurately and balance each day's operations.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to:

• Receive cash and checks for deposits, verifies amounts and looks for check endorsements.
• Examine checks deposited and determines proper funds availability based on regulation requirements and complete Hold notices.
• Process savings withdrawals.
• Cash checks, verify endorsements, receive proper identification, and ensure validity.
• Examine cash carefully to identify counterfeit currency.
• Answer basic customer inquiries regarding service charges and account history, while complying with disclosure requirements, regulations, and consumer privacy practices.
• Crosssell bank products and services.
• Refer customers to the proper departments for issues that cannot be resolved at the teller line.
• Count and roll loose coin.
• Issue cashier's checks.
• Accept loan payments, verify payment amount, and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Prove/settle individual's cash supply on a daily basis.
• Process transactions through the VIE Sierra back counter machine.
• Handle mail, night deposits, and ATM settlement under dual control.
• Performs other duties as assigned by immediate supervisor.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.


REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Ability to maintain strong confidentiality
• Excellent customer service skills
• Ability to work well under pressure
• High degree of accuracy
• Effective communication skills, including proper telephone etiquette
• Professional appearance
• Organizational skills
• The ability to prioritize and make onthespot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
• General knowledge of the Bank loan program
• Dependable and punctual.

Required Education and Experience

• High School Diploma or General Education Degree (GED) Certificate
• Minimum 6 months retail cash handling and/or customer service experience

Computer Skills:
Basic


Mathematical Skills:
Basic


Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands

Physical demand level - Medium: with lifting, bending, stooping, walking or standing for extended periods of time, some heavy lifting, pushing and pulling exerted regularly throughout a seven and one-half or ten-hour shift.

Physical requirements also include the ability to see, hear, and do repetitive motion. Must be able to lift and carry items weighing up to 25 lbs. during a seven and one-half hour or ten-hour shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


AAP/EEO Statement

It is the Bank's Policy to provide equal employment opportunity to all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, ancestry, status as a veteran, genetic information, or any other category protected by state, federal or local civil rights laws.

The Bank has an established policy of taking affirmative action to implement this policy.


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Cash handling: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
In person