Receptionist/intake Coordinator - Washington, United States - New Hope Health Services

Description

• First to arrive, unlocking office and preparing the wait area.
• Serves clients by greeting and helping them with positive energy, scheduling appointments and maintaining records and accounts as appropriate.
• Prepares provider schedules to include accurate delivery system and checks accessibility, notifying QI if adjustments are needed.
• Optimizes Clients' Satisfaction, provider time by scheduling appointments for intake in person or by telephone.
• Assists staff with scanning client files and uploading client documents to EMR, maintaining original locked cabinets.
• Ensures availability of treatment information by filing and retrieving patient records, seeking assistance from QI when appropriate in compliance with HIPAA.
• Maintains business office inventory and equipment by checking stock to determine the inventory level, anticipating the need for supplies, placing and expediting orders for supplies, verifying the receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies by alerting appropriate staff and/or calling 911 if necessary.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information, preventing HIPAA violations throughout the facility.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team efforts by accomplishing related results as needed.

• High school diploma/ GED required, Associate's degree (preferred)
• Good Attendance Record
• Strong customer service skills required
• Ability to work in a fastpaced environment

• Strong organization and the ability to multitask

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday

• High school or equivalent (preferred)

• Customer service: 2 years (required)

• English (required)