CHI and Spa Receptionist - Honolulu, United States - The Kahala Hotel and Resort

Description

Pay Range ($ $17.51 / hourly compensation)

Basic Job Function: Under the guidance of the Director of Retail & Merchandising and within limits of the Kahala Hotel & Resort policies, ensure that all operational procedures, codes of conduct and standards of appearance are adhered to by all staff. To ensure the smooth running of the Spa and CHI Health & Energy Center at all times.

Position Requirements

Essential Functions:

• To ensure a warm friendly welcome to all guests at all times.
• To aim to give the guest the best possible service, and make the guest feel important. The interest of the guest is paramount.
• To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• Responsible for all administrative procedures to ensure that the CHI Fitness Center is run professionally and in accordance with Health & Safety policy.
• Ensure reception and the CHI Fitness Center facilities are tidy, clean and stocked at all times.
• Maintain data information on usage of the center, membership and classes.
• Maintain log book recording any unusual incidents.
• To attend all training courses and meetings as deemed necessary, and must adhere to training as set down by the Recreation Manager.
• To study and learn the necessary tools to operate a computer and software.
• Consistent use of polite telephone manner and high standards of communication skills with all guests and colleagues alike.
• To be held responsible for each booking taken, and all monies taken in return for classes or retail products.
• To organize class scheduling to maximize use of time and profitability while ensuring that the clients' needs are of first importance.
• To recognize the importance of 'sales' in every aspect of their role and be responsible for achieving sales targets as set by the Recreation Manager.
• To be adaptable and accountable for all actions.
• Cooperates and coordinates teamwork with other departments.
• Provide instruction and guidance for guest and employee safety in the event of fire, power outage or other emergency situations.

Additional Duties and Responsibilities:

• Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Respond to all guest questions. Provide guest assistance, direction and information as requested when working in public areas.

Education/Training Requirements:

• High School Diploma or General Education Diploma required.
• College degree in hospitality management or similar field preferred.

Experience/Skill Requirements:

• Minimum one (1) year gym or fitness work experience preferred.
• Previous experience in a first-class, medium to large resort desired.

Licenses/Certifications:

• CPR and Standard First Aid Certification preferred.

Full-Time/Part-Time
Part-Time

Shift
Days

Position
CHI Receptionist

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Req Number
SPA

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.