Telemedicine Assistant - Scottsdale, United States - Red Mountain Weight Loss and Med Spa

Description

At Red Mountain Weight Loss and Med Spa, our mission is clear: to provide top-notch patient care infused with a touch of excellence in customer service, all day, every day.

With over 250,000 patients achieving success on their weight loss journeys, we're proud of our track record.

Spanning across 17 vibrant locations in Arizona and Texas, along with a Telemedicine department, we're eager for you to become part of our dynamic team.

Join us and
Pursue Your Passion With Purpose

Job Summary

Under the general supervision of management and medical providers, the Telemedicine Assistant provides care directly to our patients in a luxurious telemedicine setting.

Utilizing the Red Mountain telehealth platform, the Telemedicine Assistant functions across a variety of roles including medical assisting and general administrative support.

While providing the best possible patient care and five-star customer service, the Telemedicine Assistant significantly impacts the company by supporting patients in achieving safe and healthy weight loss.

Core Responsibilities

• Prepare patients for telemedicine consultation, evaluation, and treatment
• Prepare charts and confirm the patient has all proper forms and consents completed before their visit
• Virtually welcome and acknowledge every patient with a verbal greeting, using the patient's name when possible
• Deliver basic medical assistant duties, including reviewing medical history and medications instructing patients on taking blood pressure, via the telemedicine platform, and documenting properly in the EMR system
• Provide detailed descriptions of Red Mountain weight loss programs, medications, and products

- "Room" patients in online waiting rooms utilizing the telemedicine platform

• Conduct electronic registration and checkout tasks, including collecting accurate demographic information, securing payment, and ensuring the accuracy of charges
• Accurately schedule, change, confirm, and cancel appointments
• Become a supportive partner on each patient's journey, and ensure they stay empowered and motivated
• Submit lab and medication orders, close register, and run daily reports for all medication orders

Schedule and Compensation

• This position requires a commitment to fulltime hours, typically ranging between 35 and 40 hours per week.
• We offer various shifts with working hours ranging from 6:00 am to 5:00 pm Monday through Friday and 5:30 am to 3:00 pm on Saturdays. Shifts are scheduled for 8 hours, 5 days a week, with mandatory Saturday availability.
• The pay scale for this role varies between $17.50 to $21.00 per hour, contingent upon past medical or customer service experience.

Skill and Education Requirements

• High school diploma or equivalent.
• Prior experience in a customerfacing role emphasizing exceptional customer service experiences, ideally coupled with direct patient care involvement in either clinical or administrative capacities.
• Proficient in navigating computer systems and programs with ease and proficiency.
• Comfortable presenting a professional image via video, including maintaining appropriate eye contact and effectively communicating actions even while looking away or down.
• Warm, approachable, and nonjudgmental demeanor coupled with a genuine passion for assisting others a true peopleperson.
• Demonstrates professionalism in actions and conduct, serving as a fitting ambassador for Red Mountain Weight Loss.
• Exceptional hospitality talents, adept at empathizing with others and ensuring a pleasant encounter.

Benefits

• Comprehensive benefits package encompassing Medical, Dental, Vision, Life Insurance, and 401k.
• Biannual performance reviews with the potential for a merit increase of up to $1 per review, totaling up to $2 annually.
• Saturday shift incentive: an extra $1 per hour for all hourly employees working on Saturdays.
• Employee Pricing: access to incredibly discounted prices on all our products and services.
• Friends &

Family Program:
discounts extended to five (5) individuals.

• We prioritize internal advancement and frequently provide avenues for growth, including roles like Trainer and Lead. Our annual RM Rise Emerging Leaders event offers a platform for aspiring individuals to attend a leadership summit, tailored for those aiming for leadership roles within the company.

Pay:
$ $21.00 per hour