Director of The International Centre for Dispute - San Francisco, United States - American Arbitration Association Inc.

American Arbitration Association Inc.

Verified Company

San Francisco, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description

Overview

The successful applicant will have a hybrid work arrangement, and the position's starting annual salary range of $95,000 - $108,000, and an annual incentive opportunity targeting 10%.

Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment.

We offer a competitive compensation package, including incentives.

Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

Responsibilities

Proactively identify and pursue opportunities to grow the organization's ADR services business; develop strategic plans and pitches to potential clients
Play a vital role in the regional legal, business, and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services; build and maintain strong relationships with clients, prospects, and industry partners
Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition
Advise arbitrators and mediators on procedural hearing management and related issues
Analyze needs, problems, and trends of users, as well as the quality of service delivered, by pulling relevant metrics from the existing database; respond to inquiries regarding AAA's ADR services in a timely manner
Participate in hearings/conferences and provide feedback and recommendations to the RVP to maintain or improve the quality and delivery of services
Help recruit panel members consistent with ICDR's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participate in panel member reviews based on caseloads and needs
Review and track trends regarding the regional markets where ICDR provides services
Assist with arbitrator and mediator training programs, education programs/conferences, and elections as necessary
Ensure confidentiality of case information and records; adhere to information security and data privacy policies
Serves as the primary or secondary case management contact with parties, party representatives, arbitrators, and mediators on assigned cases; makes decisions on case issues within the scope of ICDR/AAA rules and procedures in consultation with the VP/AVP.
Ensures confidentiality of case information and case records; adheres to the ICDR/AAA's information security and data privacy policies, procedures, and practices.
May include management of case managers and/or additional staff and administrative support; oversees and provides instruction and direction on personnel and case managementrelated issues, functions, and procedures.
Demonstrates regular, reliable, and predictable job attendance.
Attends onsite and inperson meetings and training sessions.

KNOWLEDGE, SKILLS, & ABILITIES

Ability to identify, pursue, and close new business opportunities; adept at building and managing client relationships.
Ability to read and interpret legal files, business correspondence, and procedure manuals
Strong presentation skills; ability to develop and deliver engaging presentations to various stakeholder groups
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systems
Ability to travel periodically (15%) to clients, training events, AAA offices, and conferences

COMPETENCIES

Business Development: Identifies and pursues new business opportunities; develops strategic plans and pitches to potential clients; builds and maintains strong client relationships
Communication: Expresses oneself clearly in conversations and interactions; tailors speech to the audience; uses appropriate grammar and words; communicates ideas concisely and maintains eye contact; expresses oneself clearly and concisely in writing; tailors communications to effectively reach the audience; uses graphics and aids to clarify complex information; writes using correct spelling, grammar, and punctuation
Reasoning Ability: Solves practical problems and deals with variables in situations with limited standardization; exercises sound judgment and makes decisions consistent with essential job functions
Constituent Orientation: Displays a clear, servicecentered approach; quickly and effectively solves problems; communicates with constituents to understand their needs and satisfaction
Personal Accountability and Credibility: Dependable and delivers on commitments; respects confidentiality; keeps personal conversations private; forthright and honest; carries fair share of the workload; admits mistakes and takes responsibility without blaming others; conveys command of relevant facts and information
Presentation Skills: Effective in various formal and informal pr