Operations Manager - Tucson, United States - Hampton Inn-Home2 Suites by Hilton Tucson Downtown

Description

Operations Manager Job Description

The Operations Manager will be responsible for providing exceptional service to every guest every day while simultaneously maximizing the hotel profitability.

Furthermore, the Operations

Manager will be responsible for ensuring that all hotel operations are performed professionally and adhere to the Hilton brand and FHM standards.

Manage all financial aspects of the labor standards and controls, hotel profit and loss statement, capital expenditures, forecasting, budgeting. Deliver exceptional service and quality cost effectively. Lead a high-quality, service-oriented organization with a focus on efficient and cost-effective operations. Assist in the hiring, developing, managing, and leading key department managers. Guide, develop and/or implement policies, procedures, and systems to improve business operations.

Execute high quality guest service, continuously working to improve service levels so that the Hampton Inn/Home 2 Suites by Hilton will be rank in the top five of the brands.

Help oversee all aspects of the operations, rooms, housekeeping, sales, accounting, human resources including labor, training, vendors, equipment, and facilities.

Effectively manage all aspects of the brand required training. Develop hotel/FHM orientation program. Develop manager a duty program.


Essential Functions:

• Assist the General Manager in the effective management of the rooms, sales, revenue management, accounting, human resources, food & beverage and engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
• Assist in the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts.
• Assist in Measuring the effectiveness of broadbased marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.
• Assist in the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives. Assist in ensuring brand compliance.
• Assist general manager to coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
• Conduct regular staff and associate meetings.
• Ensure a productive, participative and comfortable work environment in which all associates are valued and treated appropriately and consistently, and to ensure compliance with all local, state and federal employment and labor laws and regulations, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act and Pregnancy

Discrimination Act.

Directly facilitate open associate communications to discern grievances and to respond to these grievances in all appropriate manners including addressing those meriting correction.

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• Assist in direct, managing and training of associates. participate in sales presentations, property tours and customer meetings.
• Adhere to FHM Standard Operating Procedures as well as and policies and procedures contained (but not limited to) in the associate handbook.

Other:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

In addition, attendance at all scheduled training sessions and meeting is required.


Required Teamwork Skills:

• Enthusiastic, helpful, respectful and positive member of the team
• Professional, responsible and mature in conduct and behavior
• Understanding of, encouraging to and friendly with all coworkers
• Selfmotivated and use time wisely.
• Maintain open line of communications with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback
• Report to work on time.
• Be available to help all departments in emergency situations.
• Perform other assignments as directed by the FHM corporate office.

Safety and Security:

• Assist in developing and implementing all policies regarding emergency and security standards/procedures.

Specific Job Knowledge, Skills and Abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Desire to participate as a part of a team.
• Knowledge of M3 accounting programs, math skills as well as budgetary analysis capabiliti