IT Technician I - Webster, United States - CLS Health PLLC

CLS Health PLLC
CLS Health PLLC
Verified Company
Webster, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:


About CLS Health
CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians


Job Overview:


We are seeking a dedicated and skilled Level I - II Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment.

As a Level I - II Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care.


Responsibilities:


  • Installing
:

Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers.


  • Troubleshooting
:

Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure.

  • Ticket Management
:

Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues.

  • Communication
:

Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment.

  • Documentation
:

Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency.

  • Collaboration
:

Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions.

  • Security
:

Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information.

  • Travel to other CLS Health locations

Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental Insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Requirements:


  • Must have CompTIA A+ and preferably Network +
  • Technical Proficiency
:

Strong understanding of clinic-specific software, medical devices, and general IT systems.

  • Customer Service
:

Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds.

  • Problem-Solving
:

Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.

  • Communication
Skills:

Clear and concise communication skills to explain technical concepts to non-technical users.

  • Documentation
:

Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities.

  • Team Collaboration
:

Work effectively as part of a team, collaborating with IT professionals and healthcare staff.

  • Adaptability
:

Ability to adapt to new technologies and workflows in the healthcare environment.

  • Regulatory Compliance
:

Understanding of healthcare data security and privacy regulations, especially HIPAA.
More jobs from CLS Health PLLC
See all jobs of CLS Health PLLC