Customer Service Representative - Burbank, United States - Media City Credit Union

Description

Media City Credit Union is small credit union where you get to make a BIG difference and truly wear a lot of hats.

We currently have a great opportunity to join our wonderful place to work and interact with members of our community.

• Competitive pay & incentive program
• Paid time off (PTO) & paid sick leave (PSL)
• Holiday pay
• 401k retirement plan
• 401k matching

• Provide
  fantastic member service; communicate professionally and warmly at every interaction
• Serve as the first face/voice of all contact for members; ensure every member feels appreciated and valued at every interaction
• Multitasking, being organized and attention to detail is key
• Identify products and services that will be of benefit for our members; understand the features and benefits of MCCU products
• Assumes ownership and responsibility in all areas of your role, including assigned task and projects
• Support all marketing and business development activities, promotions and campaigns
• Get to show off your tech savvy skills; computer savviness is useful in assisting our members with online banking, mobile banking & other products
• Maintain a high degree of flexibility in support of branch needs

• Excellent member service and conflict resolution skills
• Effective sales skills
• Strong problemsolving skills
• Clear and open communication skills
• Strong teamwork skills
• Easily adapts to change
• Responsible; takes initiative and works independently
• Accurate and detailed
• Fraud & Dispute 2 years (preferred)

• 401(k)
• 401(k)

• Paid time off

• Day shift

• Monday to Friday
• Weekends as needed

• Inperson
• Office

• High school or equivalent (required)

• Customer service: 1 year (required)
• Cash handling: 1 year (preferred)