- Develop and implement strategies to elevate the guest experience, focusing on personalized service, unique offerings, and memorable interactions.
- Collaborate with Private Members Club, Spa & Wellness, Food & Beverage, and Kids Club teams to conceptualize, plan, and execute lifestyle events, activities, and experiences that cater to the diverse preferences of the resort's guests This may include wellness retreats, culinary experiences, cultural excursions, and exclusive gatherings
- Cultivate relationships with external partners, including local vendors, artists, chefs, and wellness practitioners, to collaborate on bespoke guest experiences and offerings.
- Serve as a brand ambassador for the resort, both internally and externally, embodying its values and fostering a culture of excellence among team members and guests alike.
- Collect and analyze guest feedback to identify areas for improvement and innovation, continuously refining the resort's offerings to exceed guest expectations.
- Develop and manage the budget for resort programming activities by providing recommendations to the executive leadership team.
- Acts as the main point of contact for all member social events, including creating all event orders, event marketing, invitations, menu selection, RSVPs, billing coordination, and onsite representative to deliver high-quality programs consistently.
- Coordinate and develop an effective volunteer program by networking with community organizations, businesses, schools, and individuals within the greater community.
- Arrange and coordinate seminars and events, including specialists where applicable, to build and encourage resident wellness and awareness in health, finance, history, social media, etc.
- Creates and distributes all regular resident member correspondence, including but not limited to monthly member newsletter, club announcements, seasonal procedural announcements, club flyers, signage, calendars, promotions, events, etc.
- Work closely with the marketing team to promote lifestyle offerings through various channels, including social media, newsletters, and targeted campaigns, to attract new guests and retain existing ones.
- Conduct regular inspections and assessments to maintain the highest standards of quality, cleanliness, and guest satisfaction across all lifestyle-related amenities and services.
- Assist the sales team with prospects, sharing the energy of all the community activities.
- Ability to work nights, weekends, and holidays required.
- Regular and reliable attendance
- Performs other duties as required.
- Five to seven years' experience with a diversity of Operations management positions.
- A College degree, preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.
- A degree in recreation, hospitality, sales, or communication field is preferred, and/or practical experience in planning charitable events or company social calendars. A minimum of 5 years experience in coordinating and promoting recreational activities and programs, volunteer programs, and or fundraising events. Prior experience with private club residential community a plus.
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities and be willing to accept assignments on as need basis, in order to promote teamwork. This may include some evenings, weekends, and holidays.
- Group medical, dental, vision, life, and disability benefits
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program
- Paid time off/sick time
- Participation in a 401(k) plan with a company match
- Complimentary team member meals
- Complimentary room nights at CoralTree Hospitality managed properties
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Director of Lifestyle - Fort Lauderdale, United States - Pier Sixty Six
Description
OverviewSouth Florida's beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room and most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.
We currently have an opportunity for a well-rounded and seasoned Director of Lifestyle to join our Pier Sixty-Six Resort opening team Reporting to the Hotel Manager, you will take the lead in project managing the lifestyle opening of this incredible resort. This role will provide direction and focus on all activities and components of the community designed to enrich the quality of life and enhance the vibrancy of the community for residents and hotel guests.
The Director of Lifestyle is responsible for programming special events, workshops, classes, communications, and connecting residents and hotel guests throughout the community. The ideal candidate will have exceptional interpersonal and communication skills. The successful candidate will be extremely well prepared and able to actively multitask in many different areas. A degree and experience in recreation, hospitality, sales, or communication fields are preferred, as is experience in planning charitable events or company social calendars.
Responsibilities
