Senior Desktop Support Technician - Dahlgren, United States - Taleo BE

Taleo BE Dahlgren, United States

3 weeks ago

Description

NGEN is the largest IT services program for the Navy.

Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.

Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Job Summary:

Leidos is seeking a Senior-level Desktop Support Technician to support a government site in Dahlgren, VA as one of the key members of the Field Services team.

The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Primary Responsibilities

Assist junior technicians in resolving complex issues

Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

Serve as backup to the Site Operations Lead

Basic Qualifications

US Citizen

DoD Secret Clearance

HS diploma with 5+ years of prior relevant experience

Valid DoD 8570 IAT Level II: Security+ or higher Certification

Must demonstrated expertise in IT Enterprise Operations

Experience with Microsoft Windows OS, version 10

Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

Basic network troubleshooting skills

Excellent customer service skills

Excellent oral and written communication skills

Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders

Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time

Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets

Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)

Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

Preferred Qualifications
Organized and detail-oriented

Strong leadership skills

Self-motivated/ self-directing

Strong collaboration, prioritization, and adaptability skills required. Relationship building

Ability to manage and prioritize own work, and that of their team

Independent decision making

Analytical thinking; thinking out of the box

Ability to effectively communicate with all organizational levels (SME to Senior Management)

Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

SMIT-NMCI

Pay Range:

Pay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#J-18808-Ljbffr

IT Support Technician

2 weeks ago

California Creative Solutions Inc. Quantico, United States

EXPERIENCE/EDUCATION · IT Certifications applicable to desktop and mobile computer support desired · Experience providing excellent customer service · Required: · - Bachelor's degree in discipline and one year of experience or 5 years of equivalent experience · - TS clearance req ...
IT Desktop Support Technician

5 days ago

Tech Tammina Dahlgren, United States

Title: Computer Support Analyst · Location: Dahlgren, VA (onsite) · Clearance: Secret · Emp Type: Full time & direct hire · The candidate is required to have experience including, but not be limited to the utilization of MS Office tools, Fleet Training Management and Plannin ...
IT Desktop Support Technician

2 weeks ago

Tech Tammina Dahlgren, United States

Title: Computer Support AnalystLocation: Dahlgren, VA (onsite)Clearance: SecretEmp Type: Full time & direct hireThe candidate is required to have experience including, but not be limited to the utilization of MS Office tools, Fleet Training Management and Planning System (FLTMPS) ...
Tier 2 Deskside Support Technician

3 weeks ago

CACI Fort Belvoir, United States

Tier 2 Deskside Support Technician · Job Category: Engineering and Technical Support · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · - * · As a **Deskside Support Te ...
Transportation Support Services Technician I/ii

1 week ago

Fairfax County Public Schools Lorton, United States

**Transportation Support Services Technician I/II**: · - Lorton Center · **Description** · - Performs a variety of responsible support duties required to maintain transportation services for homeless students. · **Qualifications** · **Required**: · - Any combination of education ...
Engineering Technician I

3 weeks ago

TRISTAR Dahlgren, United States

Company: Tri Star Engineering, Inc. · Location: US VA-Dahlgren · Employee Type: Full-Time/ Exempt · Travel Required: No · Relocation Accommodation: No · **TRISTAR is seeking a Engineering Technician I for our government customer in Dahlgren, VA** · **Position Description**: · - T ...
Aegis Trainer-fire Control Technician

2 weeks ago

Client First Technologies Dahlgren, United States

This is a full-time, onsite position supporting a team located in Dahlgren, Virginia. CFT offers a competitive benefit package and collaborative work environment with a strong company culture. Veterans and military spouses are encouraged to apply. · **Responsibilities** · - Provi ...
Spy-1d(V) Radar Technical Trainer

1 week ago

Lockheed Martin Dahlgren, United States

**Job ID**: 661215BR · **Date posted**: Feb. 14, 2024 · **Program**: Aegis International Program Training Services · **Description**:We are seeking a talented and experienced AN/SPY-1D(V) Radar Technician and Instructor to support the Aegis International Programs team and conduct ...
Spy-1d(V) Radar Technical Trainer

3 weeks ago

Lockheed Martin Dahlgren, United States

**Job ID**: 663937BR · **Date posted**: Apr. 04, 2024 · **Program**: Aegis International Program Training Services · **Description**:We are seeking a talented and experienced AN/SPY-1D(V) Radar Technician and Instructor to support the Aegis International Programs team and conduct ...
Tao/anti-air Warfare Commander/bmdo Trainer

2 weeks ago

General Dynamics Information Technology Dahlgren, United States

Type of Requisition: · Regular · Clearance Level Must Currently Possess: · Secret · Clearance Level Must Be Able to Obtain: · Secret · Suitability: · Public Trust/Other Required: · Job Family: · Training · Job Qualifications: · **Skills**:AEGIS Combat Systems, Classroom Instructi ...
Tao/aawc/bmdo/csc Trainer

2 weeks ago

General Dynamics Information Technology Dahlgren, United States

Type of Requisition: · Regular · Clearance Level Must Currently Possess: · Secret · Clearance Level Must Be Able to Obtain: · Secret · Suitability: · Public Trust/Other Required: · Job Family: · Training · Job Qualifications: · **Skills**:AEGIS Combat Systems, Training Needs Asse ...
Engineering Technician

2 weeks ago

US Naval Facilities Engineering Systems Command Dahlgren, United States

**Duties**: · - You will serve as an INSTALLATION ENERGY MANAGER (ENGINEERING TECHNICIAN (ELECTRICAL)) in the UTILITIES AND ENERGY MANAGEMENT · - You will recommend funding strategies and bundling of projects for execution and collaborates with others to develop acquisition strat ...
Support Technician

1 week ago

Dave & Busters Woodbridge, United States

Dave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
Deskside Support Technician

3 weeks ago

TEKsystems Leonardtown, United States

Job Description · Job DescriptionDuration · 5 Year(s) contract · Description · Flexible "Bubble" staff -MASTER LEVEL required (TOTAL NEED 6): First shift, 8 to 4, 9 to 5 · General coverage Region - Clinton & Leonardtown MD · \*\*\*\* These folks will require flexibility as far as ...
Desktop Support Technician

1 week ago

Leidos Indian Head, United States

Description · NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operat ...
Desktop Support Technician

1 week ago

Leidos Indian Head, United States

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service d ...
Behavior Technician/direct Care

2 weeks ago

Alliance ABA Therapy King George, United States

New Year, New Career START A NEW CAREER AS A REGISTERED BEHAVIOR TECHNICIAN WE WILL TRAIN YOU · FULL-TIME POSITIONS ALSO AVAILABLE APPLY TODAY. · $22+ Per Hour to START Pay Increases Annually · Pay Increases Annually · **$250 Sign-On Bonus** · Flexible Evening and Weekend Hours · ...
Computer Hardware Integration Technician

1 week ago

Integration Services Incorporated King George, United States

Job Summary: Our company is seeking a highly skilled Computing Infrastructure Hardware Integration Technician with experience in assembling mechanical assemblies, handling rack-based computing equipment such as servers, switches, routers, and firewalls, and experience in cabling, ...
Engineering Technician

1 week ago

HART Technologies, Inc. King George, United States

HART Technologies, Inc., an AS9100D certified design and build company, is looking for talented engineers to work as members of a motivated development team performing design, build and integration of real-time tactical systems. · If you like to build things, you'll love working ...
Tier 2 Deskside Support Technician

1 day ago

CACI Fort Belvoir, United States

Tier 2 Deskside Support TechnicianJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *As a Deskside Support Technician (Tier 2), you w ...