Order Entry/customer Service Representative - Quakertown, United States - DEXIS

DEXIS
DEXIS
Verified Company
Quakertown, United States

3 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Operating Company:


DEXIS

Location:
Quakertown,PA,US


Date Posted:
May 9, 2024


Req Number:
R5019714



DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.


Who is

DEXIS and why should you join the team?
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.


We also offer:

  • Competitive Pay and Bonuses.
  • PTO, Sick Time and Paid Holidays.
  • Tuition Reimbursement
  • Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave
  • Medical, Dental, and Vision Insurance Benefits effective DAY ONE
  • 401K with exceptional company match starting DAY ONE
  • Community involvement opportunities & employee appreciation events.
  • Newly renovated, state of the art, climatecontrolled facility.
  • Newly built 1200 sq fitness room.
  • Large outdoor patio area with gazebo.
  • Gourmet coffee, beverages, snacks, and lunches are available in our café.
  • Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun

Where are we?


Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software.

The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field.

A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.


Position Summary


The primary function of this position is any or all phases of processing sales orders, sell out, and SLA's while putting customers first.

This role also has special functions including international customer service support. This role includes research and customer creation in SAP.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Review and process sales orders in a timely manner according to released work instructions.
  • Provide worldclass customer service, response time, and follow through to internal and external customers.
  • Verifying accuracy of complete orders through quality selfchecks
  • Ensure orders are entered only if they meet the pricing approval and other policy guidelines.
  • Triage orders for processing.
  • Special functions including international customer service support such as ensuring that international sales orders get entered for products that are registered to the ordering country.
  • Ensure smooth and seamless processing of special promotional offerings and programs
  • Provide customers with timely quotes, order status, and transportation information.
  • Other related administrative duties/projects as directed

Job Requirements:


MINIMUM REQUIREMENTS

Education and/or Experience:


  • HS Diploma or equivalent
  • 3 years of experience processing orders
  • 3 years' experience in a customer servicerelated field
  • 1 year ERP (Enterprise Resource Planning) experience
  • Excellent written and verbal communication skills
  • Heavy proficiency in word and excel.
  • Excellence in accuracy and attention to detail is a must.
  • Previous medical device industry experiences a plus.
  • Superior time management skills.
  • Demonstrated history of continuous improvement in work processes.

PREFERRED REQUIRMENTS

  • Associate degree
  • SAP experience

Target Market Salary Range:

$ $25.10 per hour


Operating Company:


DEXIS
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