Photonics Support Engineer I - Newton, United States - Thorlabs

Thorlabs Newton, United States

1 week ago

Description

Job Description

The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product solutions for their applications and experiments. The position works with several other Photonics Support and Design Engineers to support optics, lasers and light sources, fiber, opto-mechanics, motion control, microscope and other imaging systems, telecom instruments and more. Between onsite lab opportunities, customer interactions, tradeshows and Thorlabs manufacturing entities visits, the position can be exposed to every facet of the photonics industry.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

· Provide technical support via phone, web chat & e-mail to customers worldwide.

· Interface with multiple support teams around the world to implement best practices globally.

· Reproduce setups and create technical solutions in the lab.

· Demonstrate knowledge and problem-solving abilities in providing technical support to customers who purchase from our extensive product portfolio.

· Develop and provide customized solutions, assist in the design of custom products.

· Support Marketing and Sales activities by attending Tradeshows and Customer visits.

· Participate in managing the development of Thorlabs products by being part of an interactive development forum.

· Develop Marketing Materials like test data, white papers, or video for use on our website or through another distribution channel.

· Develop skill in the use of test equipment to help influence the design of next generation photonics products.

· Contribute to training of new team members by sharing your unique skills.

In addition to the essential functions and duties listed above, all positions are also responsible for:

· Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.

· Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities:

This is largely a sedentary role; This would require the ability to lift files, open filing cabinets and bend or stand as necessary. The employee may occasionally lift or move objects up to 25 pounds.

Requirements

Qualifications

Experience:

· 0-3 years of Photonics product and applications support experience. Will accept recent college graduate with bachelor's degree. Lab experience with optics, mechanics, lasers, and electrical components a plus.

Education:

· BSc, MSc or PhD degree in Optics, Physics or a related Engineering field or equivalent work experience.

Specialized Knowledge and Skills:

· Knowledge of Photonics and Laser Technology via work or laboratory experience.

· Strong communication proficiency and presentation skills.

· Ability to multitask, show attention to details, and to solve multi-disciplinary problems under time constraints.

· Ability to develop and communicate dept. goals in support of Thorlabs' mission and responds to all interactions in a positive manner.

· Eagerness to learn about new technologies, process, and business models.

Work schedule may be staggered times to cover our 8am–8pm hours of operation.

· Opportunities to travel to tradeshows, other Thorlabs manufacturing facilities (foreign and domestic), and training events on and off site.

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Benefits

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.

Senior Technical Support Engineer

1 week ago

lifeIMAGE Newton, United States

Are you ready? If so, then come be a part of our Technical Support team as an innovative leader in healthcare interoperability. · Life Image , is currently seeking a technical support guru to help us drive overall client satisfaction based on the consistent delivery of Life Imag ...
Operations Compliance Specialist

3 weeks ago

The RMR Group Newton, United States

Overview: · The Operations Compliance Specialist ensures the accuracy and compliance of all Service Contracts/Service Orders, Construction Contracts, Certificates of Insurance as well as the Building Engines - CMMS (Work Order) System control. The Operations Compliance Specialist ...
Public Water System Coordinator

2 weeks ago

BARCLAY WATER MANAGEMENT, INC Newton, United States

**Department**: · **Environmental Group** · **Position Reports to**: · **Public Water Systems Director** · **Classification**: · **Exempt** · BARCLAY WATER MANAGEMENT, INC. was founded in 1932 and is the oldest and largest employee-owned water treatment organization in North Amer ...
Implementation Online Ordering Specialist

3 weeks ago

Paytronix Systems Newton, United States

**THE KIND OF PERSON WE'RE LOOKING FOR**: · In this role, you are an important first connection with our clients. You are responsible for guiding new clients through the process of configuring the Paytronix Online Ordering platform. You will both drive some of your own client fac ...
Transport Maint Crew Chief/ Newton Maint

1 week ago

Texas Department of Transportation Newton, United States

**Transport Maint Crew Chief/ Newton Maint** **-** **(**2401924**)** · **Position Information** · **Minimum Monthly Salary**: (A20) $4,013.17/mo · **Maximum Monthly Salary**: (A20) $6,456.42/mo · **Physical Work Location**:1009 West Court Street, US 190, 0.5 MI W OF HWY 87, Newto ...
Technical Specialist Ii

2 weeks ago

Environmental Health & Engineering, Inc. Newton, United States

**Technical Specialist II - Life Sciences** · **Job Summary**: · As a representative of EH&E's Life Sciences team, a Technical Specialist II will operate in facilities ranging from professional research laboratories to biopharmaceutical companies. The Technical Specialist II is t ...
Manager, Digital Marketing, Search

1 week ago

Sallie Mae Newton, United States

When you join Sallie Mae, you become a champion for all students. · We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big ...
Associate Experience Designer

1 week ago

Sallie Mae Newton, United States

When you join Sallie Mae, you become a champion for all students. · We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big ...
An Account Manager is a professional responsible for managing and maintaining relationships with clients or customers. They are typically in charge of overseeing the sales and service of a particular account or group of accounts

3 weeks ago

NebulaWorks Newton, United States

Account Manager (m/w/d) Berlin GULP Information Services GmbH Experienced Positions at our Locations Full-time Permanent Together. Seizing Opportunities. Write Your Next Success Story - with GULP Your Opportunity: Do you want to be part of an innovative team? Do you want to enjoy ...
System engineer for microelectronics and aerospace systems

3 days ago

Infinity Systems Newton, United States

"Give your career a head start in an international and innovative work environment with ARTS. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts in various high-tech industries, ARTS unde ...
Project Manager

3 days ago

BlueWave Ventures Newton, United States

With over 23 hours of show program per day, Germany's largest amusement park surprises its visitors with constantly new show concepts at the highest level. Even corporate clients of Confertainment rely on the show professionals of Europa-Park to provide a suitable framework for t ...
Inspector Osp

4 days ago

MOUNTAIN Newton, United States

Location: Newton, NJ · - Type: Contract/Temporary · - Job #94457 · **Mountain Ltd.** has an opening for an **Inspector in the Newton, NJ** area.** · Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom ...
Premium Support Manager

3 days ago

Cyberark Newton, United States

**Company Description** About CyberArk**: · **About the position**: · Reporting to the Director of Technical Support, the Premium Support Manager will manage and lead the regional Premium Support Engineers team and will fully own the second line support in this region. · The Prem ...
Controls Technician

5 days ago

Weir Group Newton, United States

Controls Technician · Weir ESCO · Newton, MS · Onsite-3rd Shift - 9 PM - 5 AM · Purpose of Role: Installing, maintain, and troubleshoot, automation and control systems. Provide technical support for electrical issues related to these systems, ensuring optimal performance and reli ...
Travel Nurse RN

1 week ago

Planet Healthcare Newton, MA, United States

Planet Healthcare is seeking a travel nurse RN Home Health for a travel nursing job in Newton, Massachusetts. · Job Description & Requirements · Specialty: Home Health · Discipline: RN · Start Date: 06/30/2024 · Duration: 12 weeks · 36 hours per week · Shift: 16 hours, days · Emp ...
Technical Team Lead

3 weeks ago

Bright Horizons Newton, United States

Do you enjoy solving complex business problems, designing, and building software solutions in a collaborative, fast-paced, inclusive, and agile environment? We are seeking a Technical Lead to join the growing Bright Horizons Full-Service engineering team. Bright Horizons is a lea ...
Travel CT Technologist

1 week ago

Planet Healthcare Newton, MA, United States

Planet Healthcare is seeking a travel CT Technologist for a travel job in Newton, Massachusetts. · Job Description & Requirements · Specialty: CT Technologist · Discipline: Allied Health Professional · Start Date: 06/02/2024 · Duration: 13 weeks · 40 hours per week · Shift: 10 ho ...
Travel Nurse RN

1 week ago

Planet Healthcare Newton, United States

Job Description · Planet Healthcare is seeking a travel nurse RN Home Health for a travel nursing job in Newton, Massachusetts. · Job Description & RequirementsSpecialty: Home Health · Discipline: RN · Start Date: 06/30/2024 · Duration: 12 weeks · 40 hours per week · Shift: 8 hou ...
Senior Quality Engineer

2 weeks ago

Bright Horizons Newton, United States

This is a hybrid role in our Newton, MA office · The Cloud Infrastructure/Security Engineer will collaborate across functional IT teams and business units to drive the implementation of secure scalable, resilient and stable cloud infrastructure environments in alignment with Bri ...
Technical Team Lead

3 weeks ago

Bright Horizons Newton, United States

Do you enjoy solving complex business problems, designing, and building software solutions in a collaborative, fast-paced, inclusive, and agile environment? We are seeking a Technical Lead to join the growing Bright Horizons Full-Service engineering team. Bright Horizons is a lea ...