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    Administrative Assistant - Memphis, United States - Aersale Inc

    Aersale Inc
    Aersale Inc Memphis, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Who we are:

    AerSale is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g., AerSale, AerTrak and AerAware).

    For more information, visit us at

    What we Offer:

    • Medical Insurance
    • 100% Employer Paid Dental, Vision, Life, Short- and Long-Term Disability Insurance
    • 401K with Employer Contribution
    • Employee Stock Purchase Plan (ESPP)
    • Education Reimbursement (related field)
    • Employee Referral Program and Recognition Program
    • Paid Holidays and 15 Days of Paid Time Off

    Job Summary: This position is primarily responsible for answering incoming telephone calls, as well as performing a variety of administrative functions such as supporting product line to include market and repair information retrieval.

    Essential Duties and Responsibilities:

    • Answers incoming telephone calls determines purpose of callers, and forwards calls to appropriate personnel or department.
    • Ensure reception area is tidy and presentable.
    • Oversee general office maintenance.
    • Report deficiencies and repairs of appliances equipment
    • Submit office maintenance service requests to building management when needed (ie. lightbulb replacements, leaks)
    • Greets visitors, determines nature of business, and announces visitors to appropriate personnel.
    • Receives, sorts, and routes mail, and maintains and routes publications.
    • Assist organizing catering.
    • Order office supplies/keep inventory of stock and restock as needed.
    • Schedule meetings and conference rooms.
    • Handles multiple projects and other clerical duties as needed.
    • Research Return Material Authorization (RMAs) requests and ensure proper documentation and credit is applied.
    • Act as a point of contact for customer inquiries regarding RMAs.
    • Track and monitor returns of RMAs to ensure they are closed out in a timely manner.
    • Request warranty for parts returned by customers to ensure warranty repair is fulfilled.
    • Obtain market and repair information for airframe parts and enter into the system accordingly.
    • Generate daily reports as required.
    • Source parts to support sales and/or programs as needed.

    Education and Experience:

    • High school diploma or general education degree (GED) required. Bachelor's Degree preferred.
    • Must have a minimum of two (2) years of previous customer service experience including working with the public.
    • Two (2) years of general office experience.

    Skills and Abilities:

    • Ability to apply common sense to carry out detailed written or oral instructions.
    • Attention to detail is imperative and must be able to multi-task.
    • Must be highly motivated.
    • Must exhibit a high level of confidentiality with work product.
    • Must have strong customer service skills with aviation customer service preferred.
    • Must be able to handle multiple priorities at the same time and have the ability to follow through on all assigned tasks.
    • Demonstrated ability to use sound judgment and discretion in dealing with customers, vendors, and co-workers.
    • Strong human relations, communication, and telephone etiquette skills.
    • Knowledge of Microsoft Office Suite, including but not limited to Word, Excel, Outlook, and Internet.
    • Ability to work independently and in a team environment.
    • Must be able to learn company systems.

    Physical Requirements:

    • Requires prolonged periods of sitting at desk.
    • Must be able to use hands and arms for repetitive movements, such as movement of wrists, hands, fingers while typing.
    • May occasionally be required to lift and carry up to 10lbs.
    • Hours may vary due to organizational need.
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