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    Customer Experience Associate - Boston, United States - The Hertz Corporation

    The Hertz Corporation
    The Hertz Corporation Boston, United States

    2 weeks ago

    Default job background
    Description
    The

    Customer Experience Specialist


    provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service.

    Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism.

    Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score.

    Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

    $19/hour plus monthly incentive pay

    Qualifications:

    3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

    Apply

    today and shift your

    career

    into drive for

    tomorrow


    Benefits and Perks:
    Not only do you get to be part of an organization where you

    Drive

    your

    Potential

    ,

    Power

    your

    Passion

    Below are a few perks and discounts:

    Up to 40% off the base rate of any standard Hertz rental

    Medical, Dental & Vision plan options

    Retirement programs, including 401(k) employer matching

    Paid Parental Leave & Adoption Assistance

    Employee Assistance Program for employees & family

    Educational Reimbursement & Discounts

    Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

    Perks & Discounts –Theme Park Tickets, Gym Discounts & more


    The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.

    The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.


    US EEO STATEMENT
    At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities.

    The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

    Individuals are encouraged to apply for positions because of the characteristics that make them unique.

    EOE, including disability/veteran
    #J-18808-Ljbffr
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