Yardi Training Specialist - Philadelphia, United States - Pennrose

Pennrose
Pennrose
Verified Company
Philadelphia, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:
The Yardi Training Specialist will primarily provide Yardi training to Property Management staff. This role will provide training and ensure all new and existing users receive proper software training support.

This role will be a part of the Human Resources department, reporting into the Talent Development Lead and collaborating with Property Management, Information Technology (IT), and Yardi Support to ensure software platform is being utilized efficiently to support business goals and objectives.


Responsibilities:


  • The Yardi Trainer will primarily provide Yardi training to Property Management
  • Provide software training to end user.
  • Ensure all new and existing users receive proper software training
  • Provide best in class Yardi training instruction to new and existing employees through instructor lead training, online webinars, and individual coaching sessions
  • Provide Yardi onboarding training to newly hired and acquired onsite employees; and support new employees with all PM software training
  • Conduct in person Yardi group training sessions as needed
  • Lead weekly live training and troubleshooting sessions for onsite users (Yardi Power Hour)
  • Provide day to day Yardi user training for Property Management
  • Consult with internal business to identify learning and employee development opportunities and make solution recommendations
  • Assist IT and Yardi Support with training needs related to software upgrades/conversions
  • Create online simulated training modules
  • Revise training material to reflect current changes in integration, policies and procedures
  • Create and establish training agendas, pretraining surveys and posttraining surveys, and achievement certificates
  • Publish ongoing training calendar for new hires, existing users and offer refresher classes on problem area topics identified by Yardi support team
  • Review Yardi reporting and analyze data for user input errors to create ongoing training modules
  • Develop documentation and training of new Yardi modules and Yardi integrations
  • Assist and provide training support with roll out of all new software program interfaces
  • Stay abreast of updates and changes in affordable housing programs and requirements

Qualifications:

  • Ability to travel 25% 40%
  • Bachelor's degree or equivalent experience
  • At least three years experience as a manager/leader/trainer in the real estate industry
  • Experience in affordable/multifamily housing preferred
  • Formal training experience or training expertise in property management/property management technology
  • Demonstrated presentation skills
  • Experience with Yardi Flagship Modules
  • Proven, resultsoriented person with a focus on quality and delivery
  • Demonstrates ability to develop consensus among users
  • Detailoriented with high standards, but able to distill what truly matters
  • Excellent problemsolving skills and the ability to work independently
  • Demonstrates effective time management skills, and the ability to work in a fast paced, dynamic environment
  • Highly organized
  • Understands and practices need for confidentiality
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