Call Center Trainer - Orlando, United States - Renewal by Andersen of Florida

Renewal by Andersen of Florida
Renewal by Andersen of Florida
Verified Company
Orlando, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Our Vision:
"We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities".


Renewal by Andersen is a High-End Window and Door Replacement Company - the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.


What We Offer:

  • An Award-Winning Work Environment
  • Awarded Top 10 Best Place to Work 3yrs in a row by the Orlando Business Journal and Orlando Sentinel
  • Paid Time Off & Six Paid Holidays
  • Health, Dental, Vision, & Life Insurance
  • Opportunities for Professional Growth & Advancement


Hourly Rate:
$18hr - $19hr:



Schedule:
Sunday - Thursday (Full Time) 10AM-7PM


The
Call Center Trainer assists the Inside Sales Center Team in maximizing the conversion rate of calls/leads/inquiries into scheduled appointments via a prescribed appointment-setting methodology for Renewal by Andersen.

They are responsible for fully training all new Agents and providing continuing coaching and development.


Responsibilities:


  • Responsible for listening to calls, both live and prerecorded.
  • Must listen and grade 3 to 5 calls per agent.
  • Provide feedback to the agents and coaching them on mistakes.
  • Create an agenda for weekly trainings held by you.
  • You will be rollover for sales call and confirmations.
  • You can only actively confirm the last 2 hours of your shift, the focus will be the ongoing training of the agents.
  • You will not be responsible for taking inbounds or making outbounds unless you are coaching an agent and they are shadowing you.

Requirements:


  • High School Diploma or Equivalent

At least 1-2yrs of Customer Service/Call Center Experience:


Prior Experience with Training/Coaching New Employees:

  • Maintained active involvement with call center leadership to monitor phone calls and provide constructive feedback to optimize performance per phone call.
  • Conducted quality call monitoring to provide constructive feedback.
  • Coordinated with multiple levels of the organization to ensure all training needs are being performed and met to a suitable standard in order to achieve goals.
  • Experience training all levels of customer service representatives is preferred
  • Prior experience with providing oneonone coaching with phone reps as a result or call observation feedback is preferred.
  • Prior experience with outlining employee improvement and growth plans for ISC phone representatives is preferred.
  • Strong interpersonal, communication, and presentation skills.
  • Developed measurable training objectives related to new hire needs.

Must be willing to undergo a criminal background check

This Company Participates in E-Verify

  • Our _
    Company Culture_ _is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our _
    inclusive, collaborative, and positive environment_"._
  • Renewal by Andersen careers offers unrivaled opportunity Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team_
  • We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._

Pay:
$ $19.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
People with a criminal record are encouraged to apply


Education:


  • High school or equivalent (preferred)

Experience:


  • Construction/
Home Improvement Industry: 1 year (preferred)

  • Customer Service/
Call Center: 1 year (preferred)

  • Training/Coaching: 2 years (preferred)

Ability to Commute:

  • Orlando, FL preferred)

Ability to Relocate:

  • Orlando, FL 32810: Relocate before starting work (required)

Work Location:
In person
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