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    KERING Retail Operations Technology Specialist - Beverly Hills, United States - Kering SA

    Kering SA
    Kering SA Beverly Hills, United States

    3 weeks ago

    Default job background
    Description
    KERING Retail Operations Technology Specialist page is loaded

    KERING Retail Operations Technology Specialist

    Apply

    locations

    Beverly Hills Wilshire Blvd., Suite 3079

    time type

    Full time

    posted on

    Posted 2 Days Ago

    job requisition id

    R132727

    Summary

    Kering has embarked on a change program to improve the way support services are provided to end users and locations.

    A core element of this change is a proactive service to directly engage end users, intended to augment existing support services provided through the IT Service Desk and remote based IT Support teams.

    The Retail Operations Technology Specialist works closely with Kering brand Store Managers to ensure technology used in stores enables our Brands to reach their strategic goals, supports sales growth and increases employee productivity.

    Based in Beverly Hills, the Specialist will report to the End User Support Manager for Kering Tech Americas.

    Job Description
    KERING Retail Operations Technology Specialist

    Job Family:
    Technology

    Job Title:
    Retail Operations Technology Specialist

    Location:
    Beverly Hills

    Base Salary Range:
    $90,000-$100,000. Relocation Incentives available.
    A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni,

    Boucheron

    ,

    Pomellato

    ,

    DoDo

    , Qeelin, as well as Kering Eyewear and Kering

    Beauté

    .

    By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.


    We capture these beliefs in our signature:
    "Empowering Imagination".

    HOW YOU WILL CONTRIBUTE
    Partner with Kering brand store managers to assess the technical health of stores & address issues – includes network, applications and hardware
    Uncover all issues in stores and addressing through normal support channels
    Ensure all equipment is current and working properly
    Reinforce best practice IT processes, procedures and training
    Gather requests for new Demand at an operational level
    Point of contact for service escalations
    Direct engagement with store personnel either through on-site visits or remote check ups
    Support over 120 stores across 7 Brands in the US and Canada, will require approximately 50% travel

    The team focuses on delivering value through service excellence leveraging Kering's existing global and regional support models, ensuring users have a positive experience with store technology and Kering Technology's Support Services when needed.


    WHO YOU ARE
    Minimum 5 years experience working in a retail organization, in an IT service desk environment or in a customer facing service delivery role
    Experience providing hands on EUC and hardware support including Windows OS, laptops, desktops, printers, mobile devices, POS, payment devices and basic network support, a plus
    Knowledge of ITIL a plus
    Experience with project management a plus
    Bachelor's Degree in IT or related field preferred
    Must have the ability to operate independently in a demanding Service role, providing reliable and consistent support to Retail employees who themselves provide a high level of service to discerning, luxury customers
    Understand technology issues in retail stores and the impact on store operations, as well as the ability to explain in non-technical terms to users
    Strong verbal and written communication skills are required
    Positive attitude towards problem solving, with a generally service minded approach towards customers and peers
    Job Type
    Regular

    Start Date

    Schedule
    Full time

    Organization
    Kering Americas Inc.
    About Kering


    A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.

    By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.


    We capture these beliefs in our signature:
    "Empowering Imagination". In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.
    Join us to shape the Luxury of tomorrow with us.

    #J-18808-Ljbffr
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