- Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
- Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
- Process customer orders to ensure internal order deadlines are completed on time
- Go above and beyond to meet customer needs, including appropriate use of empathy
- Work closely with a team to include, outside sales, regional teammates, and internal customers.
- Applies lean thinking and tools to identify and eliminate waste in all areas of the position
- Full-time: Monday – Friday
- Travel: 4-5 nights per year for industry events, customer visits or meetings. Must have the ability to travel independently, as needed, without restriction by all modes of transportation, including car, plane, or train
- High School Diploma
- Excellent verbal and written communication skills
- Proficient in Microsoft programs such as Office, Word, and Excel
- Ability to process a high volume of request (email/phone) at a fast, accurate pace.
- Bachelor's Degree
- Two years in a professional, Customer Service environment
- Appetite and proven ability to build customer relationships
- Ability to effectively manage multiple tasks simultaneously
- Wage Range: $ $24.48 per hour
- Significant advancement opportunities
- Potential to work from home after 1-year
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Associate Customer Service Representative - Mount Sterling, United States - Dot Foods
Description
Location: Mt. Sterling, IL
Department: Customer Service & Development
Reports To: Training Coordinator
Your Role: Embark in a 12- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire.
Role Specifics:
We Need You To Have:
We'd Like You To Have:
What Can Dot Offer You?
As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to ensure you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:
Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.
EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
