Universal Branch Representative Ii - Rosenberg, United States - GULF COAST EDUCATORS FEDERAL CREDIT UNION

Description

Do you have a passion for building and maintaining lifelong relationships with members?

Do you take pride in assisting members and their needs?

GCEFCU is searching for an individual who can provide exceptional value and service to our members to join our Universal team as a
Universal Branch Representative II.

This position will be located at our Rosenberg location and is a Pay Grade 10.

The schedule for this position is M-F 8:00am-5:00pm and Saturdays.

Saturday shifts will be located at one of the branches listed, you will be required to cover the branch that you are assigned to:

• League City
• Pasadena

Essential Functions & Responsibilities:

• Responsible for opening, cross selling and the maintenance of IRA's, CD's, DBA's, Trust, Savings, Checking and all other Credit Union accounts. Responsible for assisting with check orders, card orders, asset verifications and SSA/AVS requests.
• To achieve or exceed the established sales and service goals through building of member relationships and cross selling all credit union products and services through education.
• Alerts supervisory personnel to any suspicious activity regarding transactions including forgery, theft, fraud, kiting, members that appear to be avoiding CTRs. Must have advanced knowledge of lending regulations such as Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, and other consumer related laws and guidelines.
• Interacts with members to resolve questions and maintain member service. Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and cashier's checks to members; transfers amounts from member accounts as directed. Responsible for deescalating member issues prior to referring to management.
• Serves as a backup to the Contact Center, Teller line, Loan Processing, and ITM tellers. May be required to float between branches regularly or as needed for proper staffing levels.
• Balances and maintains ITM's and branch vaults and updates and maintains vault teller sheets. Prepare and receive shipments from the Federal Reserve.
• Authorize release of collateral on existing loans, changes in loan terms, waivers of payments, due date change, etc.
• Must ensure compliance with the Bank Secrecy Act and all governmental agency regulations and Credit Union Policies and guidelines. Responsible for identifying reportable transactions under the Bank Secrecy Act, obtaining required information and reporting transactions. Responsible for complying with Federal Rules and Regulations as required by NCUA.
• Maintain communications with main office and ensures facility and surrounding property is properly maintained.
• Follows current loans to ensure compliance with terms and coordinate with Member Solutions department.
• Other duties as assigned

**EOE Disabled/Veteran