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    Automotive Service Advisor Writer - Dallas, United States - Duncanville Auto and Muffler

    Duncanville Auto and Muffler
    Duncanville Auto and Muffler Dallas, United States

    1 week ago

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    Description

    Job Description

    Job Description

    We seek a personable, motivated individual to join our auto repair facility as a Service Writer. As part of our customer service team, you are the first contact point for walk-in and phone customers. You assist customers in determining their present repair or maintenance needs, provide education regarding the benefits of standard maintenance schedules, and make appointments for maintenance services. You take customer vehicle data, perform follow-up calls and communication, and assist in all aspects of customer care. Our ideal candidate has 2+ years of experience in an automotive repair environment, and prior experience as a Service Writer is especially valuable. This position requires you to have moderate computer proficiency, strong organizational skills, and superb interpersonal and communication skills.

    Service Writer Duties and Responsibilities

    Greet customers and answer phones
    Help customers determine their service and maintenance needs
    Provide information regarding standard maintenance schedules and benefits
    Record all pertinent customer vehicle information
    Perform follow-up calls and emails
    Make, change, and cancel service appointments as necessary
    Service Writer Requirements and Qualifications

    An extensive knowledge base of the automotive repair service writer
    Prior experience in an automotive sales or repair environment
    Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
    Prior experience as a Service Writer (strongly preferred)
    Proficiency with common office and productivity software
    Excellent communication and interpersonal skills

    Shop hours are Monday - Friday 8 AM to 6 PM

    Company DescriptionDuncanville Automotive and muffler is a family-owned and operated business. Has been around for 45 years. Customers feel cared for and keep coming back. We are referred by many, and Costco is using us as a preferred automotive shop. We stand behind our work. We expect anyone who works for us to show who we are as a company.

    Company Description

    Duncanville Automotive and muffler is a family-owned and operated business. Has been around for 45 years. Customers feel cared for and keep coming back. We are referred by many, and Costco is using us as a preferred automotive shop. We stand behind our work. We expect anyone who works for us to show who we are as a company.
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