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Developer Support Engineer - Dallas, United States - Voxology, Inc.
Description
For more than 15 years, the Voxology team has developed and operated one of the industry's leading communications platforms as a service (CPaaS).
Engineered to support the unique needs of the most demanding, ultra-high volume users, the Voxology platform enables millions of client interactions everyday.
We are a growing team that loves building innovative and reliable products in our exciting industry, and we are looking to add to our team We are seeking a personable technologist with a passion for solving complex problems and building solutions for clients.
Working with a team of client specialists, and alongside our developers and engineers, you will assist customers to implement our APIs and utilize our overall telephony platform.
You will combine a keen ability to intuit actual customer needs with the ability to communicate and bring technical solutions to them.
You will use your knowledge and experience in software development to create harmony between our customers, our product, and our people.
As the ideal candidate for this position, you are comfortable not knowing all the answers right away, but curious to learn as many of them as possible, so you can become a systems application expert.
We have a nimble, cross-functional team fostering collaboration and a strong client experience.
As a small company, we have opportunities for you to get involved at all levels of the organization, in whatever areas ultimately interest you the most.
RequirementsWhat we're looking for:
Someone proficient in at least one programming language (Python, Ruby, Java, Perl, JavaScript, etc.), with experience developing (for fun or work), but understands this is NOT a full-time developer role.
Experience using SQL, a REST API, and wrangling JSON
Working understanding of JavaScript
Loves learning new things and fearless when encountering new technologies
Passion for providing superior customer experiences
Excellent written and verbal communication skills
Good troubleshooting instincts
Understanding of, or experience with, SIP, VOIP or SMS is a bonus.
Position is 100% work remote.
Benefits
Salary Range (dependent on experience) - $55,000 - $65,000 annually
Health Care Plan (Medical, Dental & Vision)
Retirement Plan and 401(k) Match Options
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Wellness Resources
Internet Reimbursement
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