Service Center Csr Freight Industry - Jersey City, United States - Daylight Transport, LLC

Daylight Transport, LLC

Verified Company

Jersey City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Service Center CSR

Department:
Operations

Reports To:
Operations Supervisor

FLSA Status:
Non-Exempt

Location:
Jersey City, NJ 07307

Work Schedule:
Monday thru Thursday 9:30pm to 6am and Fridays 11pm to 7am

SUMMARY The primary focus of the position is to provide a first-class customer service experience with timely follow-up and prompt resolution to customer inquiries and concerns. Seeking a Customer Support All-Star that can thrive in a challenging environment where the goal is to always "go the extra mile" to ensure customer satisfaction.

ESSENTIALDUTIES AND RESPONSIBILITIES-

Provide Rate Quotes for potential shipments
Interact with other departments to resolve customer related matters
Provide customers with product and service information
Record details of inquiries, comments, complaints, and actions taken
Identify and escalate priority issues
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile tonnage customers
Use service center telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Advise on company information
Place or cancel orders
Answer questions about Daylight services with accuracy and courtesy
Act as the company gatekeeper
Inform customer of deals and promotions
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals

SUPERVISORYRESPONSIBILITIES-None

QUALIFICATIONS-To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE - High school diploma, general education degree or equivalent

LANGUAGESKILLS-Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICALSKILLS-Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

OTHERSKILLS/QUALIFICATIONS- Computer literate, PC and mainframe; working knowledge of MSWord and Excel. Must be able to type. Ten-key required. Effective time management skills. Achievement oriented/goal directed.

PHYSICALDEMANDS- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer a very competitive base salary and benefits package, including medical, dental, vision, flexible spending and matching 401(k).
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Daylight Transport is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, among other things, or status as a qualified individual with disability._

Pay:
$19.00 per hour

Benefits: