Assistant Executive Housekeeper - New York, United States - MCR Hotels

MCR Hotels

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Assistant Executive Housekeeper:

1 World Trade Center, New York, NY 10007, USA Req #6560

Thursday, May 9, 2024- Responsibilities:

Ensure compliance with all housekeeping policies, standards, and procedures
Understand the importance of department's operation on overall property operations
Review staffing levels to ensure the guest housekeeping, operational needs, and financial objectives are met
Obtain list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments
Inventory stock to ensure adequate supplies
Supervise an effective inspection program for all guestrooms and public space
Ensure all team members have proper supplies, equipment, and uniforms
Communicate areas that need attention and follow up to ensure completion
Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results
Utilize available on the job training tools to train new room attendants and provide followup training as needed
Establish and maintain open, collaborative relationships with team members
Schedule team members to business demands and track team member time and attendance
Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy
Observe behaviors of team members and provide feedback to individuals
Ensure team member recognition is taking place
Participate in interviewing and hiring of team members with the appropriate skills
Empowers team members to provide excellent customer housekeeping.
Emphasize guest satisfaction and focus on continuous improvement
Respond to and handle guest problems and complaints

Requirements:

High school degree (or equivalency) with Hotel or College training preferred
A minimum of 3 years housekeeping supervisor experience in a full housekeeping hotel
A strong understanding of operational controls, budgeting, forecasting, and scheduling
Strong oral and written communication skills
Experience working in a labor organized environment preferred
Organizational skills and attention to detail
Proficient in the use of Microsoft Office and customer management platforms
Excellent time management
Ability to multitask and work in a fastpaced environment
Strong leadership and communication skills
An aptitude for selfmotivation
A cando attitude and a handson approach
A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Our Company

MCR is the
3rdlargest hotel owneroperator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a
$5.0 billion portfolio of
148 premiumbranded hotels containing more than 22,000 guestrooms across
37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named
one of _Fast Company_
's 10 Most Innovative Travel Companies of 2020.
MCR is a threetime recipient of the
Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York's JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA