- Complete a full sales cycle from point of inception to final sale and welcoming to club
- Responsible for active recruiting of membership prospects and cultivating a strong member referral business
- Assist with development and execution of special events and activities to engage members and prospective members
- Engages with members in a professional manner in the Club and signature events
- Execute Club tours and client assessments to determine, recommend and promote appropriate membership options
- Maintain accurate and up-to-date membership sales tracking and reports
- Correctly utilize salesforce CRM, Company Revenue and Dues Tracker to provide proper forecasting for monthly team sales goals
- Schedule tasks and follow up with prospective members in a timely manner
- Log all activity throughout the day
- Properly use Salesforce to organize daily outreach
- Prompt and professional follow up with members and prospective members in the club
- Attend special events and activities to provide sales information and tours
- Maintain excellent customer service and solution forward thinking, including without limitation enhancing customer experience and increasing customer retention.
- Assist members with all membership changes (upgrade/downgrades, conversions)
- Resolve any member or prospective member issues in a timely manner with high service attention
- Prompt and professional follow up with members and prospective members in the club
- Support club operational tasks and initiatives as needed
- Responsible for meeting or exceeding overall membership levels, membership mix and membership revenue goals are met (including, but not limited to: initiation fees, dues, paid-in-full membership and pre-paid dues categories)
- Responsible for resolving member billing issues in a timely manner, ability to issue credits and/or adjustments to account as needed, with consideration of Club protocols and policies.
- Responsible for making sure all membership contracts and correct and signed by members
- Effectively and professionally interacts and communicates with senior management, managers, other employees, prospective members, and members.
- Promote harmonious relations among members, staff, vendors, and the community at-large.
- Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
- Effectively assist members with any key issues; exercise independent judgement to solve problems for members/prospective members as needed without compromising the integrity of the Club.
- Consistently communicate with prospective and current members, providing suggestions on available membership options, club programs and special events that are best suited for them based on their interests
- Develop professional relationships with members and prospective members
- Complete upgrade, downgrade, reactivation, leave of absence requests
- Active participation in required events, required programs, required meetings and required trainings.
- Supports operational needs of the clubs
- Orient new members into the club by introducing them to key staff and members and scheduling their introductory appointments
- Promote the company's safety goals and actively work towards ensuring a safe working environment.
- Interpret and ensure compliance with company policies and procedures.
- Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
- Make professional development a consistent priority.
- Ability to regularly work monthly "close-out" dates (generally mid-month and end of month)
- Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
- Achieves membership and financial goals consistently
- Improves member retention, satisfaction, and membership trajectory
- Bring new ideas and ways of working.
- Make a material impact on membership growth and core business metrics
- Communicate and collaborate collectively with the Member Service Team and Campus Leadership Team
- Respect and uphold peer accountability with all team members
-
Membership Director
1 day ago
The Bay Club Company Pleasanton, United States Full timeQualifications · To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable ind ...
-
Membership Director
2 weeks ago
YMCA Oakland, United StatesPOSITION SUMMARY: · The YMCA of the East Bay is seeking a Membership Director to oversee the membership department: developing leaders, organizing and leading membership acquisition, member retention and customer service.These general functions will be carried out in keeping wit ...
-
Membership Director
6 days ago
The Bay Club Company San Francisco, United States**_Our Mission_** · The Bay Club Company is much more than a hospitality company. · We provide experiences which celebrate a healthy and vibrant lifestyle. · **_Our Culture_** · Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what w ...
-
Cyber Clinics Membership Director
3 weeks ago
InsideHigherEd San Francisco, United States Executive Administration Jobs ,· Cyber Clinics Membership Director (0566U) - Center for Long-Term Cybersecurity (CLTC) About Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, an ...
-
Payroll Specialist
3 weeks ago
MacKay & Somps Civil Engineers, Inc. Pleasanton, United StatesWe are looking for an experienced Payroll Specialist to join our Administrative Services team. Candidates with 5± years of hands-on payroll, accounting and benefits experience are encouraged to apply. Prior work experience in a professional services environment for an engineering ...
-
University Medical Partners Pleasanton, United States· Position at University Medical Partners · Family Medicine Residency Core Faculty Member · University Medical Partners · Pleasanton, CA · The Stanford Tri-Valley Family Medicine Residency Program and University Medical Partners (UMP), a partner of Stanford Medicine, is r ...
-
Strategic Sourcing Manager
6 days ago
Vaco Pleasanton, United StatesManager of Strategic Sourcing (IT) · Our client, an apparel and home fashion company, is looking for a Manager of Strategic Sourcing (IT) to join their team. · LOCATION: · Dublin, CA. Hybrid capacity: 3 days/week in office (Tues, Wed, Thurs). · JOB DESCRIPTION: · The IT Str ...
-
Fitness Sales Associate
3 weeks ago
BODYBAR Pilates - Dublin Dublin, United StatesJob Description · Job DescriptionBenefits/PerksFlexible Scheduling · Ongoing Sales and Customer Service training · Competitive Pay · Bonus/Commission Opportunities · Free BODYBAR Pilates membership · BODYBAR Apparel Discounts · Company Overview · BODYBAR Pilates is a fitness bout ...
-
Operations/Facilities Executive Assistant
5 hours ago
VALLEY CHRISTIAN CENTER Dublin, United StatesJob Description · Job DescriptionDescription:BRAVE CHURCH and VALLEY CHRISTIAN SCHOOLS are both located in Dublin, California, about 45 minutes east of San Francisco. We enjoy beautiful weather, a beautiful valley geography, and have access to fantastic business and cultural expe ...
-
Director, Operational Risk and Controls
1 week ago
Patelco Credit Union Dublin, United StatesAbout Patelco Credit UnionWe're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people ...
-
Director, Payment Operations
5 days ago
Patelco Credit Union Dublin, United StatesAbout Patelco Credit UnionWe're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people ...
-
Payroll Specialist
2 weeks ago
MacKay & Somps Civil Engineers, Inc. Pleasanton, United StatesWe are looking for an experienced Payroll Specialist to join our Administrative Services team. Candidates with 5± years of hands-on payroll, accounting and benefits experience are encouraged to apply. Prior work experience in a professional services environment for an engineering ...
-
KidStrong Membership Specialist
1 day ago
KidStrong CA Livermore, United StatesWHAT IS KIDSTRONG? · At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone-accelerator for kids walking through 11 years old. We help parents discover their child's superpowers and build future-ready kids who are confident in making f ...
-
KidStrong Membership Specialist
2 days ago
KidStrong CA Livermore, United StatesJob Description · Job DescriptionWHAT IS KIDSTRONG? · At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone-accelerator for kids walking through 11 years old. We help parents discover their childs superpowers and build future-ready ki ...
-
Office Manager
2 days ago
St. Michael Lutheran Church Nottingham, United StatesJob Description · Job DescriptionCONGREGATIONAL MISSION: to praise and serve God and to make disciples for Jesus. · POSITION: Office Manager · CORE QUALIFICATIONS: · Ability to work well with others. · General office skills, including strong attention to details; accurate math ...
-
Director, Payment Operations
1 week ago
Patelco Credit Union Dublin, United StatesAbout Patelco Credit UnionWe're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people ...
-
Director, Payment Operations
1 week ago
Patelco Credit Union Dublin, United StatesAbout Patelco Credit Union: · Were here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put pe ...
-
Talent Programs Partner
1 week ago
Patelco Credit Union Dublin, United StatesAbout Patelco Credit UnionWe're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people ...
-
Sr. Manager, Pharmacist
4 days ago
Blue Shield of California Oakland, United States Full timeYour Role · The Pharmacy team provides pharmacy benefit management services and strategies to support Blue Shield affordability and membership goals. The Sr. Manager, Pharmacy Accounts and Sales Support will report to the Director, Pharmacy Services. In this role you will suppor ...
-
Labor Representative
3 weeks ago
AFSCME San Francisco Bay Area, United StatesDuties: · Effectively address member and employer questions and problems. · Ensure compliance with collective bargaining agreements. · Maintain contracts, attend labor management meetings, process grievances, attend member investigatory meetings, and file unfair labor practices. ...
Membership Director - Pleasanton, United States - The Bay Club
Description
GENERAL SUMMARY
The Membership Director is responsible for recruiting, developing, and retaining client relationships. By developing and nurturing the member relationship throughout the entire membership lifecycle, the Membership Director recommends and promotes membership selections and assists with any and all questions or support needed. The Membership Director is responsible for generating and maintaining all topline revenue production for his/her designated Clubs or Campus. This position reports to the Vice President, General Manager.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Membership Sales
Customer Service
Financial Accountability
Communication and Relationships
Corporate Goals & Objectives
OTHER JOB FUNCTIONS
DEFINITION OF SUCCESS