- Manage external referral process and daily referral reconciliation gathering required information and documents needed, working them accordingly in compliance with established timelines.
- Answers telephone calls and assist with scheduling and other needs based on the call type.
- Participates in clinic and market education, training, and meetings as need and/or required.
- Communicate with outside physician offices when needed to clarify referral issues.
- Communicate with clinical staff promote team awareness.
- Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
- Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
- Works independently.
- Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
- Scan MRI's, surgery photos, outside medical records, and additional documentation into EMR system to support the patient referral.
- Retain and utilize knowledge of insurance policies and procedures.
- Performs other related duties as assigned.
- High School Diploma/GED or equivalent experience
- Computer literate, with strong keyboard skills and experience with electronic medical records system
- One or more years experience in communication with patients preferred
- Background in medical terminology, orthopedics, and ability to analyze medical situations for scheduling purposes preferred
- Familiarity with various health insurance plans and benefit eligibility processes preferred
- Strong written and verbal communication skills
- Pleasant speaking voice and demeanor, with strong customer service skills
- Neat, professional appearance
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referral coordinator - Arlington, TX , USA, United States - Resurgens Orthopaedics
Description
ApplyJob Type
Full-time
Description
The Referral Coordinator ensures the effective management of all incoming specialist referrals and maintains accurate and timely records in the electronic medical records (EMR) system.
Job Duties:
EDUCATIONAL REQUIREMENTS:
QUALIFICATIONS AND EXPERIENCE: