Customer Service IT Delivery Manager - Indianapolis, United States - Anthem

Anthem Indianapolis, United States

Found in: Lensa US 4 C2 - 1 hour ago

Description

**Customer Service IT Delivery Manager**

Location: Indianapolis, IN JobFamily: Information Technology Req #: PS66775 Date Posted: Feb 14, 2022 **Description:**

**Description**

SHIFT: Day Job

SCHEDULE: Full-time

*Position ideally located in Indianapolis, IN but will consider other locations.

Job Responsibilities:

Responsible for maintaining and implementing the technology strategic solutions related to end to end application and system development, delivery, testing, and support within assigned client group, business unit or corporate department and utilizing various customer technology platforms. Responsible for Primary duties may include, but are not limited to:

Planning, directing, and controlling resources and initiatives to accomplish the objectives and requirements defined by senior technology leadership and product management across multiple teams.

Project scoping and ensuring reasonable product delivery.

Manages multiple system and or application products of varying complexity.

Assists with budget development and deployment.

Manages processes and receives assignments in the form of objectives and requirements from technology and product management in order to meet goals.

Identifies and resolves hurdles.

Establishes and maintains collaborative relationships with key business partners.

Interacts with stakeholder in order to understand new product enhancements or features being requested.

Evaluates all directives, change orders, and projects as to their impact on tactical plans, budgets, and contract compliance.

Oversees and implements new subsystems, procedures and techniques; manages implementation/integration projects to ensure deliverables.

Hires, trains, coaches, counsels, and evaluates performance of direct reports.

May be engaged in some software engineer work as well.

**Qualifications**

Minimum Requirements:

BA/BS in Computer Science, Business Administration, Management Information Systems, or related field of study and a minimum of 5 years of experience leading project teams, application software development, maintenance or implementation and support, including a minimum of 3 years of leadership experience; or any combination of education and experience, which would provide an equivalent background.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For, is ranked as one of the 2020 Worlds Most Admired Companies among health insurers by Fortune magazine, and a 2020 Americas Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

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